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#1 Cochran Kia Robinson

Pittsburgh, PA

3.2
509 Reviews

5200 Campbell's Run Rd

Pittsburgh, PA

15205

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Showing 509 reviews

November 13, 2012

Great service and great people. Car service was done with a lower price than expected. First class service. I will be coming back for all furture work. Keep up the great work. More

by MYCARTOO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KIA SERVICE MANAGER
November 10, 2012

This was my first time shopping for a car myself. I was very nervous and stressed. Everyone that I dealt with was very helpful and made my experience very pleasant. All details of the transaction was exp More

by marking03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Meadows, Ron Gardner
November 09, 2012

I traveled from over 1200 miles away to pick up a car listed by this dealership on Cars.com. I spoke several times to the sales staff about the vehicle and VERIFYING the listing online (DAVID GANSER). Wh More

by delcavo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Kascak, Dave Ganser
Dec 13, 2012 -

#1 Cochran Kia Robinson responded

Mr. Delcavo, We certainly understand your frustration over both the miscommunication as well as the inconvenience you’ve experienced. We’re sincerely sorry you’ve had this experience. Our General Sales Manager made several offers to lower the price on the vehicle, but ultimately an agreement acceptable to both parties could not be settled upon. We did ship your belongings back to your home at our expense in an attempt to ease your burden. The specific steps that led to our misstep have been addressed internally. Sincerely, #1 Cochran

Sep 06, 2015 -

delcavo responded

It is almost three years later and The dealership has never responded. It is evident that they care about one thing. DO NOT make the mistake of doing business here as they act like they want to fix their errors, but the only thing they do is offer to lower the already inflated price. Why not fix their errors made by their online team and their onsite sales team?

November 08, 2012

I had my Kia in for service last week, covered by warranty. Everyone in the service department were very friendly and helpful. They called as soon as the work was completed. More

by DKERSUL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Meadows
November 03, 2012

My husband and I were looking for a new KIA Sorento. Not satisfied with the KIA dealership in Ohio we decided to look in PA. #1 Cochran was the first dealship we looked at...since it was not to far from ho More

by jasmel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Gardner
November 02, 2012

A little over 2 years ago my husband and i looked around the Ohio valley near our residence in St.clairsville, Ohio for a new Kia and were disgusted with service and dealerships here. We found #1 Cochran o More

by anw2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Gardner
November 01, 2012

i was looking for a new dealer with friendly and understanding people who understood what i was looking for and would help me get the car that i wanted along with a reasonable price. my overall expe More

by mikey0627
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Chiodo, Jason Kascak
October 29, 2012

Waited less than an hour while service was performed. Staff was courteous and friendly. Price for service was very good, used the coupon that had been emailed to me. More

by Jrcope
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Meadows
October 25, 2012

Took my car in for the inspection and emission and I had to wait for it to be done. I don't think I have ever had to wait for more than an hour for anything. When you have an appt. here, that is actually More

by KimOBrien
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
October 25, 2012

I appreciated the kind jester of getting me a loaner vehicle while my car was having some service issues and I wasn't able to have my car several times for a few days/a week. I found the service person More

by olliesmom
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Meadows
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