#1 Cochran Kia Robinson

Mistake after mistake and mistreatment Poor experience overall. I came in to do a lease buyout for a lease I purchased from the same dealer. First, the sales person made an error by not Poor experience overall. I came in to do a lease buyout for a lease I purchased from the same dealer. First, the sales person made an error by not informing us of a very large fee for a service that had already been performed. He apologized for his error and chalked it up to inexperience with the process. We asked to speak with the manager. He also told us that it was a mistake on their part. When we asked how they would fix the mistake they said that they would not and that we would have to pay. They advertise as better car buying with less hassle and no hidden costs (this was a hidden cost) and we brought this to the attention of the manager . He said that it did not apply to us as we were lease customers and that "there was no money to be made on this transaction" . He informed us that we could take our buisness elsewhere, but would still have to pay he $300 from their error. I have never been told by a sales manager that I was a lesser customer at any place of buisness. Being out $300 and over 1.5 hours of our time we decided just to move forward with the process. The sales person told us we had been approved for a certain interest rate and that it would not be affected if we wantd to added a few more months to the loan. When we ended up in the accounting department that employee told us that wwe had been misinformed and that our rate was higher and was affected by the longer loan. This was one of the larger purchases that one makes and it was just mistake and manipulation again and again. I attempted to contact the regional manager, but he was out of the office and the voicemail cut off half way through the message. I hope this matter is handled by this manager, but I am les than hopeful. Poor employee training, poor management, and no culpability. I highly recommend against. More

Horrible Service Experience I had my car towed to #1 Cochran on Monday, May 18th after it broke down on the highway on Saturday, May 16th. I was told it would be looked at on Wed I had my car towed to #1 Cochran on Monday, May 18th after it broke down on the highway on Saturday, May 16th. I was told it would be looked at on Wednesday or Thursday. It wasn't looked at until May 27th because technicians kept calling off. Maybe they need new technicians if the ones they got can't come to work. Come to find out I blew a hole in the side of my engine block. It took Kia until June 3rd to approve my warranty claim and I was told that my rental would be covered from May 27th until I got my car back. I had to "negotiate" with the service manager for them to cover my rental for the excess days they had my car and I was still left to pay for May 16th, 17th, 18th, 24th, and 25th. I should've only had to pay for May 16th & 17th. I will never take my vehicle to Cochran for service even though they are the closest Kia dealership to me. I will continue to take my car to the dealership where I bought it. The only bright spots of this experience was Mark Pegher my service advisor as he was sympathetic to the situation and the day I got my car back. The whole experience should've only taken 2 weeks max not almost entire month. More

poor service department I had an 8:00 appointment to have an oil leak fixed on my 2011 KIA Sorento. At 1:00 they still had not looked at. Finally, they called to say the oil I had an 8:00 appointment to have an oil leak fixed on my 2011 KIA Sorento. At 1:00 they still had not looked at. Finally, they called to say the oil was leaking from the timing cover & oil pan and it would be labor intensive and they didn't have time to do the repair. They also said no rental or loaner cars were available, so I had to pick up my car & reschedule the repair & they'd shuttle me to work if I got there before 7:30 am. (Enterprise rental is right down the street from their facility.) No one contacted me regarding the status of the work being performed, so at 4:40 I called them to see if it was completed & to verify the shuttle would be picking me up at 5:00. The shuttle was 10 minutes late. It was dark when I picked up my vehicle. When I pulled into my garage, I saw they had literally ran their fingers back & forth from one side of the hood to the other, hopefully it is not scratched; I wish I could attach a photo of what they did! Other than to pop the hood, there was no reason to touch it. The service advisor, John Colangelo, seemed too busy/rushed to go over anything with me at the time I picked up my vehicle & when I tried calling regarding the condition it was returned to me the woman, Myra who answered the phone, was very rude when I asked to speak to a manager. I was unable to talk to anyone, so I emailed them & I'm waiting for a response. I will never recommend their service department for anything. More