#1 Cochran Kia Robinson

#1 Cochran of Robinson - Great Experience Purchased my Kia Rio brand new 3 years ago. Have brought it in for maintenance over these 3 years and haven't been disappointed. The service crew is Purchased my Kia Rio brand new 3 years ago. Have brought it in for maintenance over these 3 years and haven't been disappointed. The service crew is wonderful and my wait time is not a problem. There are new cars to look at, TV to watch and a place to sit and read if I want. I will continue to work with #1 Cochran of Robinson. The Service Adviser was Erin Pusateri. But no matter who we deal with they are always courteous and helpful. Tom Ozanich More

Very nice experience Everyone at this dealer was very nice. I was very picky about what car I wanted (I would have resurrected my old car if I could!). Patty was patient a Everyone at this dealer was very nice. I was very picky about what car I wanted (I would have resurrected my old car if I could!). Patty was patient as I drove car #1, then car #2, then car #1 again. While they don't haggle (which I personally like, but some may not), they have a system to search for similar cars in the area to have the lowest price. While I was there the price dropped $300- and they didn't try to hide that! On my drive home a warning light came on. I called them the next day and they had me in the shop to repair a broken sensor that afternoon; no charge to me. My only complaint is with some cosmetics with the car. Before buying it I pointed out some dents and missing paint spots. They gave me a Kia paint pen (free!) to cover these small spots, though I would have prefered the spots sanded and repainted professionally. I also found after getting home 3 of the 4 tire covers were substantially cracked. I brought this up to them when the sensor was being replaced; they assured me it was only cosmetic and part of buying a used car. While I should have notice it before the purchase, it would have been nice if they offered a discount on new covers if not to replace them. Overall, I had a very positive experience with this dealer after a long and stressful car hunt. I would not hesitate to go back there or recommend them to someone else. More

I was treated very poorly If I could give this dealership 0 stars, I would have. We went there looking for a more accessible vehicle for me.We spent 7 hours at the dealership a If I could give this dealership 0 stars, I would have. We went there looking for a more accessible vehicle for me.We spent 7 hours at the dealership and in that time, the salesman only showed us 2 cars, 1 of them very begrudgingly. We ended up agreeing on a 2016 Sorento lease because we were told it would come out at the payment we wanted. I had to compromise a lot of what I wanted, but was willing to do so. When the payment came back much higher than we were willing to pay for a compromise, the manager came over and began to argue with me and talk down to me. That is no way to sell a car. I wasted an entire day to be berated. I wouldn't send my worst enemy to this dealership. They saw a wheelchair and I guess that meant I was stupid and gullible. More

NO hope for "service" beyond length of warranty First of all, let me preface this negative review with the notion that I understand why large companies have to draw a line in the sand at some point First of all, let me preface this negative review with the notion that I understand why large companies have to draw a line in the sand at some point when it comes to warranty coverage. Obviously that line is the duration of each individual warranty along with what is and what is not covered. I had problems that were handled under warranty, but the day that warranty ended, it was lights out, literally. I had an issue with a headlight being out on multiple occasions and when it was brought in to be addressed they did take care of the situation under warranty. Later, the other headlight did the same thing but shortly there after came back on by itself. At this point, I was told that it was no longer under warranty and because of that I would be responsible for the issue. I am sorry, I understand typical wear and tear or light bulbs going out, but this is an issue with the vehicle where the head light goes off and then back on by itself. Sounds to me like it is not normal wear and tear, but a material or workmanship error. Warranty or not, consideration should be paid to a problem that was already deemed to be a manufacturers issue. For an estimate of $350 you have now purchased my skepticism and doubt about why I would ever want to do business with a company such as yours. You are not yet 100% off of my radar, but lets just say you are swimming against the tide. It always astounds me, with the abundance of places out there to buy or service a car, how places like yours think that it is okay to treat people like idiots. I understand how your operations work and that is why people LOATHE taking their car to a "dealership" for service, but I had hoped you would work out to be an exception, I guess this is not going to be the case. I guess you are just like all of the rest. That said, i have chosen to give you one more chance because I am an eternal optimist (or maybe just stupid). Right now, my car is on the rack being looked at for a strange sound coming from the engine. I have already been charged $105 dollars for diagnostics without even knowing anything about whether there is a problem or not (I realize this work costs money). I can't wait to see what they come back with this time. I hope it is good news, but i fear that somehow it will be "NOT COVERED UNDER WARRANTY" if there is a problem. I can choose to take it elsewhere if I don't like what I hear, that is my right. If i don't like what i hear, i will take the car somewhere with people who can be trusted and we will see what they have to say about your diagnosis. Belive me, (as your PR department already knows) word of mouth travels with much more tenacity than just about any other kind of advertising. I will follow this up with details of how todays visit turns out, as I will be listening very intently to your explanations. The reputations of dealership service departments are well documented already and unfortunately most people are slaves to convenience or just have no other options. Right now convenience is my crutch, but i am on the verge of changing that for good and advising as many others as possible to do the same. What will you do to change my mind? More