#1 Cochran Hyundai South Hills
Pittsburgh, PA
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Worst Experience of any Dealership Well I started out with a flat tire and had to have my 2014 Hyundai Elantra taken to the Cochran to get it replaced. I dropped it off the night of th Well I started out with a flat tire and had to have my 2014 Hyundai Elantra taken to the Cochran to get it replaced. I dropped it off the night of the flat 11/19/14 and they had it done the next day. So all is well so far, the cost for the replacement was about average so no complaints so far. But now for the worst part, once I had it home I noticed scratched on the the roof and across the top of the passenger door. It looks like someone placed something that was about 2ft wide on the roof and then pulled it across the roof and off the car. I bought the car from a Hyundai dealer with approx. 4500 miles on it and at the time of the service it had 5662mi. Someone was with the car from the time of the flat until it was dropped off at the dealer, I actually took a taxi from the dealer to home, so it didn't happen from the tow in. Well I called the dealer up and they said there was nothing they could do about it. Actually, Cheyne told me "prove that we did it". How do I do that, they were not there when it was dropped off. I am not one to post things on the internet, actually this my first time since I am not getting anywhere with the dealer. I did run it back in after repeated calls and they spent about 20min buffing out what they could and then told me if I wanted it fixed it would require the roof and doors to be repainted, of course for a cost. So here I am with a practically new car with $1,000+ worth of paint damage just because I took it in to this dealer for a flat tire. My question would be how do I prove they did it? Even if I said I had pictures from the day before (which I don't have), that would not be proof because they could say it happened from the time I took the picture till it got to the dealer. The car is in the area and I would like to continue to take it to a factory dealer for some services to keep with the warranty. Does this mean the next time I need factory service I need to take pictures of every inch of the car and have the dealer sign off before they service it? I have pictures of the vehicle before it went in but they were from weeks before so they don't do any good. And it's not like I took close up pictures of the area they damaged to compare. All I know for sure is that the scratches were not there when the car was dropped off and they were there when it was picked up. Most expensive flat I have ever had. More
Great place! It's been a rough journey for my boyfriend and I to find a car. We've been to multiple dealerships until my grandfather recommend #1 Cochran. I'm so h It's been a rough journey for my boyfriend and I to find a car. We've been to multiple dealerships until my grandfather recommend #1 Cochran. I'm so happy he did! We got an immaculate vehicle and friendly, quick service. We know what we wanted before coming in. We called and asked if the vehicle we were interested in was still available and it was so we went in the same day. We took the car for a spin so that I was sure it's what I wanted and k instantly fell in love! They really worked with us to find financing that worked for us. I would give this place and all of the employees I came into contact with 100 stars if I could. I 100% recommend this place! More
My Hyundai of South Hills Experience My husband and I had a great experience here at Hyundai of South Hills, especially with the help of Gavin Melan and Dave Ganser. Gavin was our sales My husband and I had a great experience here at Hyundai of South Hills, especially with the help of Gavin Melan and Dave Ganser. Gavin was our sales consultant and he was so great to work with; very knowledgable about the car, wrote back promptly to my email inquiries, and was very informative in this process, therefore I had a wonderful car-buying experience! I would HIGHLY recommend to come here for your next car...and ask for Gavin/Dave! More
Smooth and Easy The best car buying experience ever. Walked in, told Bob exactly what I was looking for and my budget range. Bob got me the right car at the right p The best car buying experience ever. Walked in, told Bob exactly what I was looking for and my budget range. Bob got me the right car at the right price, the first time with no hassle. Got the paperwork done with Josh quickly and efficiently and out the door. AWESOME!! More
amazingly friendly and efficient Wayne was wonderful, he was able to get us the vehicle we wanted in the color we wanted for a price that we were willing to accept. The dealership wa Wayne was wonderful, he was able to get us the vehicle we wanted in the color we wanted for a price that we were willing to accept. The dealership was very busy as it was the end of the month, however, Wayne went above and beyond to make sure we were well taken care of. Great experienced...Will definitely go back again and hope that Wayne is still there..... More
Experience with #1 Cochran Hyundai with Samantha Vilga My husband and I were looking for an inexpensive second car. We came in not knowing if we would purchase or lease this car. We had never leased a car My husband and I were looking for an inexpensive second car. We came in not knowing if we would purchase or lease this car. We had never leased a car before in our 50 years together. We really did not know what leasing all included. One thing we knew for sure was that we really wanted to keep the monthly payment low since this was our second car. While we were waiting in the showroom a very lovely young lady named Samantha Vilga came over to us and introduced herself , and for sure this is when our wonderful experience began. Samantha immediately made us feel comfortable,offered us a beverage, and through conversation helped us sort out what we were looking for in a car. She is so knowledgeable on all the makes and models of the cars that with her help and expertise we settled on an Elantra . We went for a test drive and really did like this car. The only problem was that I was used to a 6 way power seat with lumbar support. When Samantha realized this she quickly showed us the Elantra Sport and to my surprise she showed it to us in my favorite color (bright blue).Samantha remembering that we had said early on that we needed to keep the monthly payment low she showed us both the payments for purchasing and leasing. We chose leasing because the payments were lower. We will recommend our friends and family to #1 Cochran solely because of our great experience with Samantha Vilga . You have a valuable salesperson in Samantha. She not only knows how to sell cars, she knows how to build relationships. I myself have been in sales for 37 years, and I know that these two qualities is what builds true success. George and Nancy Jones - Baldwin Boro More
Excellent Car Shopping Experieince Matt and Wayne were knowledgeable and assured I purchased the vehicle that was suitable to my needs, Car shopping made easy! Not your average car sh Matt and Wayne were knowledgeable and assured I purchased the vehicle that was suitable to my needs, Car shopping made easy! Not your average car shopping experience. My second vehicle at 1 Cochran since relocating from So Florida in 8 years ago. Matt and Wayne treat you like family. One of my best vehicle experience shopping! They will always have my business! More
Wayne Preusser is the best salesman I ever had! His knowledge about the car we purchased his customer service was outstanding! The best! Thank you! is the best salesman I ever had! His knowledge about the car we purchased his customer service was outstanding! The best! Thank you! More
Awesome experience! My car had recently been hit and totaled and so I needed a replacement quickly for work. Called in to the dealership about a 2011 Hyundai Sonata Turbo My car had recently been hit and totaled and so I needed a replacement quickly for work. Called in to the dealership about a 2011 Hyundai Sonata Turbo that I had seen on the website and they told me to stop in to check it out. Wayne Preusser helped me through every step of the process. First, he took me out to the car and explained all of the buttons/pieces of the car and what they controlled. He was very knowledgeable about the actual make-up of the car as well. You would have thought he built it himself! Once we were done with that, I was able to take it out for a spin and let me tell you, it was one of those "love at first drive" moments. I actually enjoyed driving the car and I still do three weeks after owning it. I look for excuses to get behind the wheel everyday. I didn't purchase it the first day because I had not received my settlement check in the mail yet. Wayne did not press me to buy the car and understood. I came back the next day when I knew what settlement amount I was receiving and bought the car. The dealership detailed the car for me and even though it was about 10 minutes after business hours, Wayne still stay an extra 15 minutes to show me how to hook my phone up to the bluetooth and how to work the XM radio/inner car controls. Overall, a wonderful experience! Thanks Wayne! More
sante fe limited This was the best buying experience I've ever had! Plainly put , this is the only company to buy a car from. The price was great, the people were so This was the best buying experience I've ever had! Plainly put , this is the only company to buy a car from. The price was great, the people were so friendly. The Cochran experience is the only way to buy a car. More