#1 Cochran Ford of Allegheny Valley

Super helpful staff with a “safety first “ approach. They offered the valet service, which was much appreciated. They offered the valet service, which was much appreciated. More

Unfair inspections. I asked for clarification on the failure and never heard back, until I answered a survey. Got a call back from someone trying to guilt trip me into r I asked for clarification on the failure and never heard back, until I answered a survey. Got a call back from someone trying to guilt trip me into revising the survey, saying that they pay their employees partially based on the survey results. Not sure what i have to do with your unfair system, so I refused to revise it and they told me to go find another shop. Will be reporting this incident to the state. More

Did everything I needed to have done and looked over everything. Though this text box should not have a word minimum. That’s bad UX and makes me not want to fill it out. everything. Though this text box should not have a word minimum. That’s bad UX and makes me not want to fill it out. More

Lyndsay was very professional and helpful in explaining & facilitating the work needed on our vehicle. facilitating the work needed on our vehicle. More

I get service on my personal and company cars at Cochran. They are courteous, professional, and speedy. They are courteous, professional, and speedy. More

I don't care to rate the whole dealership, only the Service Dept. Their new service center employee Lindsey is great. She was diligent trying to contact me when my phone wasn't getting calls so we coul Service Dept. Their new service center employee Lindsey is great. She was diligent trying to contact me when my phone wasn't getting calls so we could move forward with the needed repair. She explained the issue clearly and we were able to have the repair started and got my car back the next day. I appreciate that Cochran sends a video from the technician. They did a great job on the repair. When I picked up my car, Lindsey was the only service employee who acknowledged me when I walked in the door. I think Cochran needs to lower their counter and move the obstructions. Every other time I've had service there, it's off-putting to stand there and wait to get noticed by them. I mention this because this was the first time an employee actively noticed and greeted me right away. Lindsey is the type of employee that represents Cochran in a professional, yet approachable and friendly manner. More employees like her might encourage me to purchase my next vehicle from Cochran if I could get that same type of customer service. Keep up the great work Lindsey! More

Excellent communication regarding my repair costs & progress. Work was completed as scheduled & with quality parts. Very satisfied. progress. Work was completed as scheduled & with quality parts. Very satisfied. More

Lindsay was very friendly and helpful. Unfortunately when I called the dealership on Monday morning, I never received a call back. But when I called Tuesday I got someone to answer. Then g Unfortunately when I called the dealership on Monday morning, I never received a call back. But when I called Tuesday I got someone to answer. Then got an appointment, that day. More

Nice clean waiting area. Friendly staff Convenient to my home and quick securing appointment date/ times Friendly staff Convenient to my home and quick securing appointment date/ times More

DJ Hayes helped me find the exact car I was looking for. He did an excellent job and made the car buying process very easy. He did an excellent job and made the car buying process very easy. More