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#1 Cochran Ford Monroeville

Monroeville, PA

Overview
Reviews
Vehicles
4.7
498 Reviews
Call Dealership (412) 856-0600

3696 William Penn Highway

Monroeville, PA

15146

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Showing 498 reviews

March 20, 2025

Very proactive. Valet service adds to the appeal. I do not have to wait to get an appointment. The video of the service is also an asset. More

by andreacal64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Adams, Justin Capozzi
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Mar 20, 2025 -

#1 Cochran Ford Monroeville responded

Thank you for sharing your great experience with us! We're glad to hear you found our service to be convenient and informative. We hope for the opportunity to serve you again!

March 20, 2025

It’s the best service center around they have all the good people there Always appreciate going there More

by eric.mcguire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Adams, Jason Mossing
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Mar 21, 2025 -

#1 Cochran Ford Monroeville responded

Thank you for making us your service home! We value your loyalty, and look forward to welcoming you back for your next visit.

March 20, 2025

Values customer satisfaction and perfroms quality work. Desires to build a lasting relationship with the customer. More

by Rater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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Mar 21, 2025 -

#1 Cochran Ford Monroeville responded

Thank you for the glowing review! We appreciate you making us your service home, and look forward to seeing you again.

March 20, 2025

I needed a valet pick-up of my car for its overdue inspection. They came when they said they would, got the car, did the work I asked for, and brought the car back. I was pleased. More

by jmfridy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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Mar 21, 2025 -

#1 Cochran Ford Monroeville responded

Thanks for the great review! It's our pleasure to provide simple and convenient service. Please let us know if there's anything else we can do to assist!

March 19, 2025

Jacob Loy made the entire car buying process so easy and enjoyable. We are loyal #1 Cochran car buyers and salespeople like Jacob keep us coming back. John Cebula helped seal the deal. More

by Michaelg0118
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Loy
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Mar 20, 2025 -

#1 Cochran Ford Monroeville responded

Thank you so much for the glowing review! We will be sure to pass along your praise to our team. We value your continued loyalty over the years, and hope you're enjoying your newest car!

March 19, 2025

Customer service was exceptional. Wait was appropriate for work being done. Totally happy with the experience. More

by Kmahokey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 20, 2025 -

#1 Cochran Ford Monroeville responded

It's our pleasure to help! We appreciate you choosing us, and hope to work with you again.

March 19, 2025

Great to do business with. Friendly staff. Awesome experience. Loved it!! Highly recommended! Jacob Loy was was a great salesman. More

by ahooks29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Loy
Report | Print
Mar 20, 2025 -

#1 Cochran Ford Monroeville responded

Thank you for the great review! We appreciate the kind words, and will share with our team. We hope you're enjoying your new car!

March 18, 2025

Mis information provided, and timely was poor, due to service members and techs on cell phones and smoking. More

by ladedee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis colton
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Mar 20, 2025 -

#1 Cochran Ford Monroeville responded

Thank you for sharing your experience with us- we are sorry to hear it did not meet our standards for excellence. We'd like to know more about the miscommunication that occurred so that we can further investigate and address internally. If you'd like to share further details with us, please email us with best contact information at feedback@cochran.com so that we can better assist.

March 17, 2025

I love the service I get …The people are always so friendly and helpful. My mechanic was very informative and answered my questions . They always make me feel good knowing what I came in for was handl More

by tazbey54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember the service persons name..
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Mar 17, 2025 -

tazbey54 responded

I love the service I get … The people are always so friendly and helpful.My mechanic was very informative and answered my questions. They always make me feel good knowing what I came in for was handled with care…

Mar 17, 2025 -

#1 Cochran Ford Monroeville responded

Thank you for making us your service home! We look forward to seeing you again.

March 17, 2025

The process was explained well, but when you spend $3600, you can have the car washed at least More

by Knight111763
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, can’t remember the young man’s name, but he was extremely helpful
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Mar 17, 2025 -

#1 Cochran Ford Monroeville responded

Thank you for sharing your feedback with us! We apologize for this oversight. Please email us with best contact information at feedback@cochran.com if there's anything we can do to reach a resolution.

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