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#1 Cochran Ford Monroeville

Monroeville, PA

Overview
Reviews
Vehicles
4.7
742 Reviews
Call Dealership (412) 856-0600

3696 William Penn Highway

Monroeville, PA

15146

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Showing 742 reviews

September 26, 2025

After we brought our vehicle they Never did what was promised getting the code for the SUV door giving us the Gap information,no calls returned. No extra key nothing!! Really disappointed we will never More

by donna4ord
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eddie , Ed Adams
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Sep 29, 2025 -

#1 Cochran Ford Monroeville responded

Donna, we are sorry to hear about your experience and would like to look into it further. Please send us details of your experience to feedback@cochran.com so we can investigate. Thanks!

September 25, 2025

The service manager Austin is one of the most knowledgeable nicest person I have met in this dealership. I can honestly say if it wasn’t for him I would have probably went and visited more dealer More

by mvpalmiere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Capozzi
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Sep 29, 2025 -

#1 Cochran Ford Monroeville responded

Thank you for sharing! We’re delighted Austin’s knowledge and kindness have made such a difference in your experience. We’ll be sure to share your kind words with him, and we look forward to welcoming you back again.

September 25, 2025

The guy who wrote up my car was much friendlier than the person before him. I did not have to wait long before my car was ready More

by dgoodlowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 29, 2025 -

#1 Cochran Ford Monroeville responded

Thank you for your feedback! We’re glad you had a friendly experience this time and that your service was completed promptly. We look forward to welcoming you back again.

September 25, 2025

Customer service is unparalleled at #1 Cochran Ford. From the bottom to the top, I would take our vehicle anywhere else to be serviced. More

by Dan Best
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Heffron, Cody
Report | Print
Sep 29, 2025 -

#1 Cochran Ford Monroeville responded

Thank you, Dan! We’re honored by your kind words and thrilled our team delivers customer service that stands out at every level. We look forward to welcoming you back and continuing to care for your vehicle.

September 24, 2025

Quality experience start to finish. Easy to schedule, reasonable wait, and good updates and communication More

by Khorey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sevice
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Sep 29, 2025 -

#1 Cochran Ford Monroeville responded

Thank you, Khorey! We’re glad your visit was smooth from start to finish, with easy scheduling, clear updates, and great communication. We look forward to welcoming you back again.

September 24, 2025

Service Dept. is fantastic very friendly and helpful.Service was completed very quick. I appreciated the protect used on my vehicle More

by dciufo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Adams, Newton Da Silva
Report | Print
Sep 29, 2025 -

#1 Cochran Ford Monroeville responded

Thank you for the kind words! We’re glad our service team made your visit friendly, efficient, and thorough. We look forward to welcoming you back again.

September 23, 2025

Everyone was very helpful, especially Eddie. He made my car buying experience easy and wonderful! More

by TayMarsh97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Adams
Report | Print
Sep 23, 2025 -

#1 Cochran Ford Monroeville responded

Thank you so much for choosing #1 Cochran! We are so glad you had a positive experience with our team; we will be sure to share your feedback with them! Hope to see you soon!

September 22, 2025

Service was performed in the time estimate that I was given by my service adviser. I was completely satisfied. More

by Rdkeber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Sep 23, 2025 -

#1 Cochran Ford Monroeville responded

Thank you so much for choosing #1 Cochran! We are so glad you had a positive experience with our team; we will be sure to share your feedback with them! Hope to see you soon!

September 21, 2025

I’m very satisfied with this Ford dealership service department. They treat you like an old friend. They go the extra mile. They make good on all their work. More

by johnmgordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave and Austin
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Sep 23, 2025 -

#1 Cochran Ford Monroeville responded

Thank you so much for choosing #1 Cochran! We are so glad you had a positive experience with our team; we will be sure to share your feedback with them! Hope to see you soon!

September 21, 2025

Great service and great tech working on my vehicle. Why must my reply be 15 words? More

by larry. H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Technician
Report | Print
Sep 23, 2025 -

#1 Cochran Ford Monroeville responded

Thank you so much for choosing #1 Cochran! We are so glad you had a positive experience with our team; we will be sure to share your feedback with them! Hope to see you soon!

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