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#1 Cochran Ford Monroeville

Monroeville, PA

Overview
Reviews
Vehicles
4.7
801 Reviews
Call Dealership (412) 856-0600

3696 William Penn Highway

Monroeville, PA

15146

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Showing 801 reviews

March 18, 2025

Mis information provided, and timely was poor, due to service members and techs on cell phones and smoking. More

by ladedee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis colton
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Mar 20, 2025 -

#1 Cochran Ford Monroeville responded

Thank you for sharing your experience with us- we are sorry to hear it did not meet our standards for excellence. We'd like to know more about the miscommunication that occurred so that we can further investigate and address internally. If you'd like to share further details with us, please email us with best contact information at feedback@cochran.com so that we can better assist.

March 17, 2025

I was pleased with the service from start to end and the professionalism of staff More

by Tutdante 1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Gockel 6 star
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Mar 20, 2025 -

#1 Cochran Ford Monroeville responded

We're glad to hear it! Thanks for choosing to work with us- we hope to see you again.

March 17, 2025

I love the service I get …The people are always so friendly and helpful. My mechanic was very informative and answered my questions . They always make me feel good knowing what I came in for was handl More

by tazbey54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember the service persons name..
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Mar 17, 2025 -

tazbey54 responded

I love the service I get … The people are always so friendly and helpful.My mechanic was very informative and answered my questions. They always make me feel good knowing what I came in for was handled with care…

Mar 17, 2025 -

#1 Cochran Ford Monroeville responded

Thank you for making us your service home! We look forward to seeing you again.

March 17, 2025

The process was explained well, but when you spend $3600, you can have the car washed at least More

by Knight111763
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, can’t remember the young man’s name, but he was extremely helpful
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Mar 17, 2025 -

#1 Cochran Ford Monroeville responded

Thank you for sharing your feedback with us! We apologize for this oversight. Please email us with best contact information at feedback@cochran.com if there's anything we can do to reach a resolution.

March 16, 2025

Excellent service in a timely manner even on a busy Friday. Thank you very much! More

by evanchooskie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Mar 17, 2025 -

#1 Cochran Ford Monroeville responded

We're happy to help get you back on the road! Please let us know if there's anything else we can do to assist.

March 16, 2025

I used the concierge valet for the first time. It was super convenient. The service was great. Everyone I dealt with was awesome. More

by austen.burke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Gockel
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Mar 17, 2025 -

#1 Cochran Ford Monroeville responded

Thanks for the great review! We're glad to hear you enjoyed your experience with us, and hope to see you again.

March 14, 2025

Friendly and quick truck was done when they said . had it in for inspection and oil change More

by Loupalmer1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
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Mar 15, 2025 -

#1 Cochran Ford Monroeville responded

We're happy to help! Please let us know if you need anything else- we hope to see you again.

March 14, 2025

Very knowledgeable and friendly. They made the process very simple. I would definitely recommend them. More

by Jim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Lay, Vinnie Divittorio
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Mar 15, 2025 -

#1 Cochran Ford Monroeville responded

Thanks for the great review! It's our pleasure to help. We hope to see you again!

March 13, 2025

Very polite and knowledgeable took the time to explain everything we needed, Jacob are salesman kept in touch with us to let us know, everything that was going on. Even though 2 vehicles we looked at got More

by kimiko67228
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Capozzi
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Mar 15, 2025 -

#1 Cochran Ford Monroeville responded

Thank you for taking the time to share your great experience with us! We're always proud to hear when our team goes above and beyond for our customers. We appreciate you choosing to work with us, and hope you're enjoying your new car!

March 12, 2025

Took our Bronco for an inspection & the work was done well & in a timely manor More

by jeri1105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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Mar 15, 2025 -

#1 Cochran Ford Monroeville responded

We're happy to help! Please let us know if you need anything else- we hope to see you again.

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