#1 Cochran Ford Monroeville

Horrible service very good liars thou.. Itook my car in Horrible service very good liars thou.. I took my car in Aug 1st was told it would take about a month.2 weeks to tear down and 2 weeks to get engine Horrible service very good liars thou.. I took my car in Aug 1st was told it would take about a month.2 weeks to tear down and 2 weeks to get engine if needed. After 6 months of lies I get my car back Jan 28th , after being told 1 month,2 months,3 months etc...when all the while they knew there was a back order on my cars engine. They just wanted the money, I will be looking for retribution More

Mike showed complete professionalism from the time he took my call to schedule the appointment to the end of it. He handled an additional request I had on the day of (the state inspection), coordinated took my call to schedule the appointment to the end of it. He handled an additional request I had on the day of (the state inspection), coordinated round trip shuttle service to and from my home, updated me with calls, and handled all in less time than expected. Mike is not only a true professional, but a genuinely wonderful person in all respects. i will say that about Jack and Dino who also assisted me that day. Even the gentleman whom I shared a shuttle ride with was a joy to meet. And the fee for the services were very reasonable. More

I am not that good at writing . The place was neat and clean . Very well set up for the customers . The willingness to help was also cry good clean . Very well set up for the customers . The willingness to help was also cry good More

Devin was so kind, and efficient, the entire experience was amazing i have never purchased a car so fast 2 hours is all it took was amazing i have never purchased a car so fast 2 hours is all it took More

We bought a used Chevy Traverse at this dealership. A week after we bought that vehicle, the air conditioner stopped working. We didn't take it in to the shop because it wasn't a big deal. Well, 3 we week after we bought that vehicle, the air conditioner stopped working. We didn't take it in to the shop because it wasn't a big deal. Well, 3 weeks ago, something started rubbing underneath the car and the stabilitrac sensor came on - along with that ABS sensor. We took it to the dealership and found out that it couldn't be fixed because the service department doesn't have the equipment needed to repair the Chevy - since they are a Ford Dealership. So, we went to a Chevy dealer and they told us what was wrong with the car - the list is too long and I probably won't have enough space on this page to list everything - however, we had told them that we had the extended warranty on the car. Well, conversations started with GWC (the warranty company) about the issues and an inspector went to the Chevy dealership to look over the vehicle. The representative said that they would cover the after-market cost of the parts. I was told that they don't use after-market parts and that we would have to cover the cost of the parts and any cost of the labor that they did not cover. When we got the car back, it cost us $1395.82. Labor was $319 and the parts charges were $1054.06 with a $22.36 sales tax. We only had the vehicle for 7 months and we dumped that much into it for repairs. I know that when buying used, you are taking a risk, however, Ford touts the inspection that they do on cars that they receive on the lot. When I read this on their website, "A used car at our dealership that isn't a CPO Ford comes with any factory warranty that may be left. Any additional warranty is either limited or must be purchased in our finance center. Every pre-owned vehicle on our lot is well-inspected, but not to the same level of thoroughness as a CPO Ford." I understand that my vehicle was not a CPO vehicle, but I was assured that it went through a thorough inspection before it went on the lot. However, when I was told that the service department didn't have the equipment to support Chevy vehicles, I have the feeling that the car was brought in, detailed and put on the lot outright. I feel like this dealership has deceived us with the sale of this car. I am really disappointed that I now have a car that still has no air conditioning and while driving it home the other night, the left side was still making a "rubbing noise" when we made left turns. Lastly, this morning, the battery was dead when we tried to start it, so if there is now a problem with the alternator, that will be an additional cost and we are now broke from this car. As it turned out, the battery is fine and rubbing noise that was on the left side of the vehicle was the fact that the tires were a size larger. So, I was sold a severely defective vehicle with oversized tires that were not comparable to the Chevy. One last note, I wrote to the dealership two days ago and received no response. That is why I am posting to here. If they would have simply responded to my feedback - with anything - I wouldn't have written this on here. They say that they respond to feedback, but, I guess not my feedback. I just wanted to put it out there that if you are in need of a vehicle, there are hundreds of other dealerships to go to. This is not the one. In conclusion, the reason why I gave this 2 stars instead of 1 is because the salesman and the woman in financing were super sweet, so that is at least the positive with this post. More

GREAT SERVICE, FAST AND EASY PRICED RIGHT, WORK DONE FAST AND WHEN TOLD IT WOULD BE DONE, RECOMMEND HIGHLY GREAT TEAM MATT THE ADVISER IS THE BEST!!!!! FAST AND WHEN TOLD IT WOULD BE DONE, RECOMMEND HIGHLY GREAT TEAM MATT THE ADVISER IS THE BEST!!!!! More

I am a very hard person to satisfy because I expect the best from people. At Ford of Monroeville yesterday Bob Lauer gave me the red carpet treatment! The process was very easy. I will share my Positive ex best from people. At Ford of Monroeville yesterday Bob Lauer gave me the red carpet treatment! The process was very easy. I will share my Positive experience with my friends and family and whoever is looking to buy a new vehicle! And let’s not forget about the financial guy in the back that does the paperwork. Adam was actually great also he made signing and finalizing the transactions painless. Thank you from the Young family! More

Our salesman, Bob, was very knowledgeable, patient, very nice guy. He went out of his way to accommodate my wife and I schedules. Very professional nice guy. He went out of his way to accommodate my wife and I schedules. Very professional More

Shon (who works the counter) is always friendly, respectful and courteous. I enjoy coming here, I got 4 new tires and it cost $16.00 less than I was quoted. (Every little bit of savings helps). Aga respectful and courteous. I enjoy coming here, I got 4 new tires and it cost $16.00 less than I was quoted. (Every little bit of savings helps). Again great staff great dealership. More

Would recommend again and again Everything was clean. Everyone was courteous and very helpful. Ed was great, he was expedient, informative and did what he could to get the deal done. Everything was clean. Everyone was courteous and very helpful. Ed was great, he was expedient, informative and did what he could to get the deal done. More