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#1 Cochran Ford Monroeville

Monroeville, PA

4.7
498 Reviews

3696 William Penn Highway

Monroeville, PA

15146

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Showing 498 reviews

April 16, 2021

If you plan on buying a car from Ford of Monroeville leave while you can. They sale used cars that have serious mechanical issues with warranties and do not fix them. Their staff from sales to service t More

by Vigilant
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonathan Goldberg
May 24, 2021 -

#1 Cochran Ford Monroeville responded

Our team has acknowledged this review.

April 14, 2021

This dealership went above and beyond expectations. We were extremely pleased with Andrew, Heather and Joselyn. We love our purchase of the Mercedes. It’s good to feel kindness, not just see it. Thank you More

by kittydilley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Hagerty, Joselyn and Heather, all very efficient and professional!!
Apr 19, 2021 -

#1 Cochran Ford Monroeville responded

Thank you for taking the time to write this review. We are pleased to hear that was able to provide an efficient and overall positive experience. Sincerely, Jonathan Goldberg | General Manager

Apr 21, 2021 -

kittydilley responded

I would like to add something since we brought the Mercedes home, The brakes are all bad and need replaced. Foreign car repairmen told us the news today. Also the car had not been serviced since April of 2019. So we had it serviced and an inspection of brakes before we take for Maryland inspection which is going to cost us. $1036.00. I know u may not feel any responsibility for this problem, but I would like to know if u will hold yourself accountable for selling a misrepresented deal to us. I called about the light message showing car had not been serviced for 379 days, which we didn’t see till I started the car the next day. I was told service may have not know how to check the message. We would appreciate any help you could financially assist us with. Thank you!

April 11, 2021

From sales to service dept the people there are fantastic! Thank you for another great service visit and also washing my car Greg and Jeff! More

by Eric J. Jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg, Jack and Jeff
Apr 14, 2021 -

#1 Cochran Ford Monroeville responded

Thank you for the five-star rating, Eric! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Jonathan Goldberg| General Manager

March 22, 2021

Manny was extremely gracious for our business. He was polite and easy to talk to while listening to our requests and getting us to a price we were comfortable with. Even though we were there very much pa More

by ABehanna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emmanuel Ruiz, Adam Kukic
Mar 25, 2021 -

#1 Cochran Ford Monroeville responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Ford of Monroeville. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Jonathan Goldberg| General Manager

March 22, 2021

Andrew Hegerty was great. Him and Adam in the sales department went the extra mile to get me into my new Ford Eco Thank you More

by Cindy Brylka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Hegerty, Adam Kukic
Mar 25, 2021 -

#1 Cochran Ford Monroeville responded

Cindy, thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Ford of Monroeville! Sincerely, Jonathan Goldberg| General Manager

March 21, 2021

Steve was great and attentive. We had a good purchase, was long time to finish but no fault of anyone... we were satisfied and they made it very satisfying. More

by Malcolm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve, Justin Capozzi
Mar 24, 2021 -

#1 Cochran Ford Monroeville responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jonathan Goldberg| General Manager

March 08, 2021

Hands down Dan Puhala was the most knowledgeable salesman I have dealt with EVER! He was also very respectful of my time. Dan help find me the perfect vehicle for me and my family! More

by Iluvango6113
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Puhala
Mar 11, 2021 -

#1 Cochran Ford Monroeville responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Jonathan Goldberg| General Manager

March 08, 2021

Buying a vehicle at Ford Monroville was by far the easiest and most pleasant experience I have had. Dan Puhala was very knowledgeable of the Ford Expedition and respectful of my time! Dan’s guidance h More

by Iluvango6113
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Puhala
Mar 11, 2021 -

#1 Cochran Ford Monroeville responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Jonathan Goldberg| General Manager

February 16, 2021

Not the dealership or customer service I expected. Complete nightmare. My truck has issues and was never repaired properly under the warranty time and now they will not help repair it even though its More

by Ramtruck4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin Capozzi
Feb 18, 2021 -

#1 Cochran Ford Monroeville responded

Hello, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me to get in touch so we can work towards an understanding. Thank you. Sincerely, Kimberly Carbone |Service Manager

February 07, 2021

Bob made our car buying experience enjoyable! He was fantastic to work with, very responsive to emails and questions, and made the process simple! We will definitely be sharing our positive experience w More

by Lindsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jocelyn, Bob Lauer
Feb 10, 2021 -

#1 Cochran Ford Monroeville responded

Hello Lindsey and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Bob was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Jonathan Goldberg| General Manager

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