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#1 Cochran Ford Monroeville
Monroeville, PA
378 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 378 reviews
June 18, 2019
oil charge thank you for everything. everything was done with my satisfaction. I do not have any thing else to say but for everyone to have a good time thank you for everything. everything was done with my satisfaction. I do not have any thing else to say but for everyone to have a good time More
by david winklmann
Employees Worked With
service attendant
June 16, 2019
Always, friendly and generous to their customers. I feel they really get to know their customers...They will go into great detail to explain a situation with the customer and I very much so appreciate I feel they really get to know their customers...They will go into great detail to explain a situation with the customer and I very much so appreciate it. The staff...They are great! Most important part, is when I come in for a service appointment they understand I do not have the time to wait...they will arrange for me to have a loaner vehicle or a rental...this is something I greatly appreciate!!! There is a person I would like to say Thank You!!...Sean, I believe he is the head of the service department He has been very professional but also understand my needs as a customer! Also Thank You to Ed the Mechanic he always takes time to explain things to me and doesn't act as though he's better than me...he talks to me as if I am on the same level as him...I really enjoy that! Thank you staff, at the Monroeville PA location! More
by daveanddarlene
Employees Worked With
Bob Lauer, Ed Adams, Jason Mossing, Sean Sperber
June 11, 2019
"Quick Lane"? I can't rate the service, because I never got any. Twice I stopped at the 'Quick Lane' hoping to get an oil change. Each time I was told it would be I can't rate the service, because I never got any. Twice I stopped at the 'Quick Lane' hoping to get an oil change. Each time I was told it would be 4 or 5 hours before they could get to me. If you only take service by appointment, then please get rid of the Quick Lane sign. More
by brianh
Employees Worked With
Service Dept
June 06, 2019
Great Service!! Ray did a great job taking care of my vehicle. He is polite, courteous,and professional. He had me ready to go in no time! Ray did a great job taking care of my vehicle. He is polite, courteous,and professional. He had me ready to go in no time! More
by GG
Employees Worked With
Ed Adams
June 05, 2019
Edtastic! We only purchased from this dealership because Ed Adams is awesome. He goes to bat for you/us every time. We were disappointed in the two Ford Focus a We only purchased from this dealership because Ed Adams is awesome. He goes to bat for you/us every time. We were disappointed in the two Ford Focus and truly hope this 5th time with a FORD automobile is the charm! More
by ELESS
Employees Worked With
Sean in Service is Awesome!!!!, Ed Adams
May 23, 2019
Trouble Light Service ABS trouble Light lead to second visit. Completed inspection (free) and repaired ABS system under an extended warranty (maybe worth it!) and rear brak ABS trouble Light lead to second visit. Completed inspection (free) and repaired ABS system under an extended warranty (maybe worth it!) and rear brake work ; I was out around noon. KUDOS! More
by The Loxmyth
Employees Worked With
Ray, Shawn
May 16, 2019
Excellent service. They were courteous. They were prompt. My appointment was not overbooked. They allowed for comfort and confidence that they would be fai. Being salari They were courteous. They were prompt. My appointment was not overbooked. They allowed for comfort and confidence that they would be fai. Being salaried employees I did not feel suspect of fraudulent diagnosi.. I was pleased with the whole experience. More
by Nitawita
Employees Worked With
Ed Adams, Jason Mossing
May 11, 2019
Best Service Experience I’ve owned cars for I’ve 49 years and dealt with a lot of service centers - none better! Clean, professional, & polite; answered all my questions I’ve owned cars for I’ve 49 years and dealt with a lot of service centers - none better! Clean, professional, & polite; answered all my questions and explained the entire process. More
by JY-Expedition 2018
Employees Worked With
Matt McMillian
May 05, 2019
Recall & Tire Service Service writers were very nice and work was done on time and as needed. Experience was trouble free. I would not hesitate to return for any additional Service writers were very nice and work was done on time and as needed. Experience was trouble free. I would not hesitate to return for any additional work. More
by garyk
Employees Worked With
Ray Petersim
April 30, 2019
auto purchase only ! NO SERVICE YET ! I purchased a new vehicle and was pleased with salesman Dave Mori, he was very courteous and accommodating! i would recommend Dave as a very knowledg I purchased a new vehicle and was pleased with salesman Dave Mori, he was very courteous and accommodating! i would recommend Dave as a very knowledgeable salesperson ! More
by mustang joe
Employees Worked With
none of the above names !Amy Brandon and Dave only !
