#1 Cochran CDJR Allegheny Valley

Tire Repair February decided I didn't have enough bad things happen to me and threw one more bad tire my way. I had my car towed back to the dealership where i re February decided I didn't have enough bad things happen to me and threw one more bad tire my way. I had my car towed back to the dealership where i received some conflicting information. I was first told that the tire would take a few days to come in. Then, I was told the tire would be in the following day. 4 days later, my husband went in with his dad to both express our frustration and to get my car. We couldn't afford to keep the rental much longer and ended up taking it to our local guy that we buy all of our tires from on an annual basis. The service center blamed the delay on both easy care and the distributor, but never themselves. I have three issues with these excuses: 1. You guys knew the car needed a tire one way or another, so stating that the tire couldn't be ordered until after easy care inspected it was ridiculous. 2. This dealership is one of the BIGGEST in western PA. How do you not keep plenty of these tires in stock?! Why can you not use a different brand if you are out? 3. People who know they are guilty are normally the first to point the finger at others. I truly think your policies need looked at and revised - I would hate to see this happen to someone else. From now on, when it comes to tires, I will go to my tire guy in town knowing that he knows how to handle EasyCare. I'm hoping other aspects of this service center aren't as rocky as this. More

Smooth experience Great sales team to work with. Easy and professional .. never got the feeling of pressure. Gave me a fair price and good trade. Will return for the ne Great sales team to work with. Easy and professional .. never got the feeling of pressure. Gave me a fair price and good trade. Will return for the next one! More

#1 Cochran Rocks! Had extenuating circumstances with my truck on the day I was to trade it in but the staff at #1 Cochran CDJR didn’t back off and stepped up and gave m Had extenuating circumstances with my truck on the day I was to trade it in but the staff at #1 Cochran CDJR didn’t back off and stepped up and gave me a great deal and I couldn’t be happier. Highly recommend #1 Cochran, have bought several cars from them over the years and always a great experience. I shop no where else! More

Easy and comfortable Buying a car was easy and comfortable. No hidden agendas or fees. Very accommodating and understanding. I did not feel pressured and the process was Buying a car was easy and comfortable. No hidden agendas or fees. Very accommodating and understanding. I did not feel pressured and the process was easy. More

2019 Buick Enclave Great experience working with Justin Taylor on our new Buick Enclave. Very easy to work with, no pressure and got us exactly what we wanted. Thanks J Great experience working with Justin Taylor on our new Buick Enclave. Very easy to work with, no pressure and got us exactly what we wanted. Thanks Justin! More

MUCH better experience this time!!! February has been a rough month for me. I ended up with a second flat about two weeks after the first, and the treatment I received from the service c February has been a rough month for me. I ended up with a second flat about two weeks after the first, and the treatment I received from the service center was MUCH better this time around. I dealt with Darryl, and he was kind, courteous, and called me daily to give me an update as to where the repairs on my car stood. I feel much better coming back here. Thank you, Darryl! More

Great experience! I had a great experience with Justin. He was very busy the day I went in but didn’t forget about me he gave me the space to make the decision to close I had a great experience with Justin. He was very busy the day I went in but didn’t forget about me he gave me the space to make the decision to close the deal. I am very happy with the truck and the experience that I had there. I have already shared my experience there with friends and family and they are planning to go there. The only thing that I wish could have been done differently is on a loan to protect the vehicle good rubber mats should be provided in order to keep the interior in good shape during the term of your lease. Otherwise I am very happy and definitely would recommend #1 Cochran to friends and family. More

Great working with Justin! Very easy dealing with Justin and going through the sales and buying process. I have dealt with him and Cochran for several years and several vehicle Very easy dealing with Justin and going through the sales and buying process. I have dealt with him and Cochran for several years and several vehicle purchases. More

Best place to buy new car This is my 6 car from Cochran never any problems this is my 3rd car sold to me by kurt meixner probably best salesman we ever dealt with service depar This is my 6 car from Cochran never any problems this is my 3rd car sold to me by kurt meixner probably best salesman we ever dealt with service department great but only time we had to use service is oil changes thats a good thing thumbs up to Cochran thanks More

I would give this zero stars if I could All my car needed was a new tire. Laurel informed me on Friday that it would be done on Saturday and someone would be in touch. Saturday arrived, but All my car needed was a new tire. Laurel informed me on Friday that it would be done on Saturday and someone would be in touch. Saturday arrived, but no one called me. No one returned by 6 calls either. Each call was long before closing time too. Since I couldn’t be without my car for work, i passed by on Sunday with my husband to see if my car was outside. It was, so we took it home with our spare set of keys (tire was 100% covered by EasyCare). As I was driving to the dealer to pick up my keys first thing Monday morning before work, laurel calls me to tell me that my car is done and ready for pick up!!!! I get there, and she tries informing me that she received my message and tried calling at 1:45. I called her out for lying since I didn’t call for the first time until 2:23. Even then, why weren’t the other calls not returned? She couldn’t give me an answer. I left a message for the service manager requesting a call back to file a complaint. More