#1 Cochran Buick GMC Robinson

Unfortunately they know nothing of meeting and/or exceeding customer expectations. Not very professional. I submitted an edited Inquiry with confirmation of contract on a specific vehicle that they h exceeding customer expectations. Not very professional. I submitted an edited Inquiry with confirmation of contract on a specific vehicle that they had listed on Cars.com. Samantha responded and I honestly believe she has not been trained on how to go the extra step and read an inquiry which has been edited or with attachments. After I emailed several times a Sales Manager named Joe called, all of my contacts with this dealership had been via email, should be simple to interpret that was my preferred method of contact. I got ahold of the dealership and emailed Samantha more times requesting Joe to email me. His only voicemail he declared I was looking at the wrong vehicle for that price. I emailed in black and white their add with the car, exact mileage, make, model and advertised price. Next thing I know it is SOLD. Well know wonder, must have went to a friend or inside member as they ignored me completely. Never trust this outfit as they are cherry pickers. More

Great service! 4 ladies on a road trip who needed fast service. Very accommodating and helpful. Got us back on the road. 4 ladies on a road trip who needed fast service. Very accommodating and helpful. Got us back on the road. More

Bill Steinmetz was an excellent salesmen. Did exactly what he said he would do to make are new truck purchase enjoyable. This was are first time at Cochran Buick GMC in Robinson and I would r Did exactly what he said he would do to make are new truck purchase enjoyable. This was are first time at Cochran Buick GMC in Robinson and I would refer anybody that's looking for a new truck or car to see Bill and his associate. More

I will I’ll always be a customer at Robinson. Chris in the service department went out of his way to make sure my warranty was covered, got me in the shop asap. got the parts ordered immediately. Can’t sa the service department went out of his way to make sure my warranty was covered, got me in the shop asap. got the parts ordered immediately. Can’t say enough good things about him. Thanks again Chris More

Worst dealer I ever experienced. The mechanics are beyond horrible and no issues ever get resolved there. I bought a used "certified" truck in February. There was a leak in the fuel pump they couldn't find, horrible and no issues ever get resolved there. I bought a used "certified" truck in February. There was a leak in the fuel pump they couldn't find, I had to bring back 3 times, only for them to remove my check engine light. They broke 2 panels while servicing the interior, put a suspension sway bar on so tight that the bushing got crushed and ultimately failed and needed replaced in 2 months. There were slow leaks in the tires... I can go on. I strongly believe they know there is issues with the used vehicles they sell and just don't fix them and make the customer pay for it. Or if you get conned into their useless extra care warranty, it won't cover much. Maybe I am wrong about it, and the mechanics are sloppy and don't know what they are doing. Either way, I will never use their service or purchase a vehicle from them again. I spent over $3000 to get my truck to where it should have been when I purchased it. More

Terrible service. Was called to set up a test drive. Drove there only to find out the "lost" the car. Drove there only to find out the "lost" the car. More

Unfortunately, my experience was a little sour and I’d caution you from using this dealership. I needed to replace my car because it was unsafe to drive. I was completely transparent with the salesman abo caution you from using this dealership. I needed to replace my car because it was unsafe to drive. I was completely transparent with the salesman about my situation. I looked at several used models and ultimately decided on a specific model. I found it odd that the car I selected was $1800 more than another vehicle on the lot that was the same year/model, had a similar trim package, and the miles were only different by 2000. The only major difference was that the car I liked was a different color. When questioned about this, I was told that the less expensive vehicle had MORE work put into it and was in an accident and that is why it was less money (basically it’s desirably being low). Now, the dealership will tell you that all of their used cars go through a 201 point inspection and they fix whatever doesn’t pass the inspection. Both of these vehicles went through the inspection and received whatever upgrades they needed to pass. Therefore, in my opinion, they are identical in quality. Back to my point, after the inspection and corrections, both of these vehicles are similar so why aren’t they priced the same? Unfortunately for me, the dealer would not match the lower price, and really, the only difference was the color of the car. I needed a car so I wasn’t going to leave without buying, and I found the car that appealed to me inside and out. It just stings that there was no specific reason to gouge me on price. One last thing, you will be told that the prices of the used vehicles are set in stone. This is not entirely true because they are reduced over time and advertised as reduced on the website. Again, this just goes to show that they had room to work with me on price but chose not to. To a degree, I feel like I was taken advantage of due to my circumstances and the dealer was not reasonable with me in terms of pricing. More

I brought my 2016 GMC perfectly operating truck in for oil change and to check other 20,000 mile items. I drove it home and brakes started dragging/squirming. The next day I had to replace front brakes at oil change and to check other 20,000 mile items. I drove it home and brakes started dragging/squirming. The next day I had to replace front brakes at my local service center. I wonder what your mechanics did to cause problems with my front brakes!! Shame, shame. Not happy about this inside this incident. More