#1 Cochran Buick GMC Robinson

I took my vehicle in for service due to a check engine light being on. When Don called me to inform me of what the issue was, he was very short,loud and mummbled the words very quickly. I had no idea wh light being on. When Don called me to inform me of what the issue was, he was very short,loud and mummbled the words very quickly. I had no idea what he was saying was the problem and had to ask him to repeat himself severl times. He seemed irritated by this but quickly spit out the same information again. I understood the price he was telling me but had absolutely NO idea what I was about to pay over $400 to fix. This was very frustrating. I think in general, if someone is about to pay a significant amount of money to get their vehicle fixed, they would like to know exactly what it is that they are going to be paying for. Additionally, every time I have gone to Cochran of Robinson, which is several times, they have always done a courtesy car was and one was not done this time. I guess I have come to expect that so it was a little disappointing to already have been frustrated by our telephone conversation and then to pick up a really dirty car with dirty fingerprints on the inside of the drivers side door on the beige leather. It came off easily but I just was not impressed with this visit. More