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#1 Cochran Buick GMC Robinson

Pittsburgh, PA

3.3
158 Reviews

5200 Campbells Run Rd

Pittsburgh, PA

15205

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Showing 158 reviews

January 11, 2013

Dave was very helpful. He answered all of our questions (and we had a lot of them). He was patient while we made our decision and worked with us on the price of the car. Should we want to buy another GM More

by susanmben35
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David LaPosta
December 30, 2012

Best dealership I've ever bought a vehicle from, very helpful, not pushy and very friendly! Would recommend them to anyone! Worked with Justin Taylor. More

by Hoffman020
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Taylor , Justin Taylor
December 28, 2012

This was the worst experience my partner and I have had at a dealership. The salesperson did not work with us and we were never provided any information on our trade in, or anything that would have further More

by Kibbles0520
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
December 23, 2012

After visiting many different dealers, my wife and I found Cochran to be a wonderful place to buy a car. The staff was accommodating and the overall experience was very pleasant. We highly recommend! More

by citizenmiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 18, 2012

I can't thank Pat enough for his patience and allowing me to decide what was best for me. He was not pushy and I truly felt he cared that I made the choice that was right for me. Cochran did everything to More

by linda.kuni.7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 08, 2012

Went to the dealership to have my Buick rendezvous repaired. From start to finish I had excellent service which I have come to expect from my numerous visits to this auto body More

by Bryanb1243
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
A
December 06, 2012

Rob Coleman in the GMC service department couldn't have been any more accommodating. I went to the dealership with my 2 small children . They were running behind and it was going to take longer than expect More

by trotwood3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Coleman
December 02, 2012

Purchased a pre owned GMC Acadia from #1 Cochran less than one year ago. During the time that we owned the vehicle (11 months), we have only put on 6,000 miles. When we took the car in for yearly inspe More

by pghuser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service department and sales
Jan 04, 2013 -

#1 Cochran Buick GMC Robinson responded

Mrs. Drew, We understand your disappointment if your vehicle maintenance is more than you anticipated, and we’re sorry you’re unhappy. Our records indicate your bill was $1,150 for four new tires (including installation/aligning), an oil change and resurfacing of the front brake rotors. Your pre-owned Acadia did not have brand new tires at time of purchase as those on the vehicle met GM Certification standards. Our records indicate your vehicle has been driven 9,000 miles since time of purchase; considering Pittsburgh’s weather and terrain, this timeframe for replacing pre-owned tires is reasonable. We hope you will give us the opportunity to work with you again as your satisfaction is very important to us. Sincerely, #1 Cochran Customer Care Team

November 29, 2012

Understanding, Diagnosis, and Resolution all exceptional. Understanding, Diagnosis, and Resolution all exceptional. Splendid experience so giving Don Seaton the highest ratings. I can't speak to the sa More

by jneemes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Seaton
November 29, 2012

I dropped my car off to have service done on it for the first time. On Monday afternoon I was told that they wanted to keep the car overnight to recreate the problem. The next day in the afternoon I was t More

by Darlene36
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Nov 30, 2012 -

#1 Cochran Buick GMC Robinson responded

Dear Darlene, We understand your disappointment if a plan of action wasn’t properly communicated and especially if you feel your property was disrespected. We are sincerely sorry you’ve had this experience with #1 Cochran. If the issue with your vehicle reoccurs, our Service Manager, Jim Fife, and a GM Master will personally road test the vehicle to make sure the problem is resolved appropriately. We look forward to the opportunity to work with you and restore your faith in #1 Cochran.

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