#1 Cochran Buick GMC Robinson
Pittsburgh, PA
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I have purchased vehicles several times during my lifetime from a handful of dealerships. #1 Cochran surpased all of them! Steve Kavros from the Robinson store was amazing! He was kind, understanding lifetime from a handful of dealerships. #1 Cochran surpased all of them! Steve Kavros from the Robinson store was amazing! He was kind, understanding, respectful and above all honest. He is a man of integrity and I will never buy an automobile from anyone else. I highly recommend Steve and the entire team at #1 Cochran. More
Mike found us the car we wanted, and explained in detail how it differed from the one I test drove. It was ready when promised. I was only in Oak's office for 5 minutes - he had everything ready to sign, how it differed from the one I test drove. It was ready when promised. I was only in Oak's office for 5 minutes - he had everything ready to sign, and was organized and efficient. More
Each Cochran employee was friendly, courteous, & helpful. Each was knowledgeable in their area of expertise and did not waste anyone's time. All questions were answered to our satisfaction. All in a helpful. Each was knowledgeable in their area of expertise and did not waste anyone's time. All questions were answered to our satisfaction. All in all, it was a pleasant and productive experience. I would recommend Cochran at this or any other location to my family and friends. More
I contacted #1 Cochran in Robinson to schedule a Service appointment for my 2008 GMC Acadia. The service was for a possible transmission problem known to GM through published Technical Service Bulletins (T appointment for my 2008 GMC Acadia. The service was for a possible transmission problem known to GM through published Technical Service Bulletins (TSBs) - broken clutch wave plate. Vince Osthoff understood the problem and through the process, kept me well-informed. His patience and honesty are commendable. After determining the problem was the wave plate, Vince made the rest of the process simple and painless. The repairs were performed in a very acceptable timeframe and Vince offered to stay a after they closed to meet my busy schedule. Because of Vince, I will bring my vehicle to him for all my service needs in the future as he made a very expensive and difficult repair absolutely simple. Thank you Vince! More
Good experience, no pressure to buy, helpful for financing for "less than perfect credit". Found the car we wanted on autotrader, inquired about it through website. We got a quick response to the in financing for "less than perfect credit". Found the car we wanted on autotrader, inquired about it through website. We got a quick response to the inquiry from Jim McCollough who was able to answer a lot of questions and set up our appt within 2 days ..will definitely return and recommend to friends and family! More
As expected, my visit to #1 Cochran was a pleasurable one. I had not purchased a car in a long time - I travel to work via the Port Authority T and don't use my car for work, so my mileage is low, and I one. I had not purchased a car in a long time - I travel to work via the Port Authority T and don't use my car for work, so my mileage is low, and I keep a car an average of 10 years. But I did a lot of research and found my way to #1 Cochran. My husband bought his new van there less than two years ago, and it was Sales Manager Dave Bissert who was also the draw for us. We trust Dave and have purchased many vehicles from him. We've also referred many satisfied customers to him, knowing that all of us will be receiving superior client service before, during and after the sale. That extends to Sales Consultant Eric Ehrensberger, as well. Eric was a wealth of information and was diligent in making sure I understood all of the features on my new car. I adore my new Subaru Impreza Premium sedan and know that it's got what I need to navigate the snowy hills in Pittsburgh. I know I'll love this car for a long time, and I definitely plan to buy another new car from #1 Cochran when it's time for a change. Thanks for a great transaction! More
I probably will not be back due to the fact that the charge for labor was extremely too high. I am very disappointed and upset. Probably will find another store to get timing belt replaced for a lower a charge for labor was extremely too high. I am very disappointed and upset. Probably will find another store to get timing belt replaced for a lower amount for the parts and service. More
I had the opportunity dealing on a 2500 hd sierra with a trade of the same from a 2008. They are by far the friendliest group of salesman i have come in contact in quite some time. trade of the same from a 2008. They are by far the friendliest group of salesman i have come in contact in quite some time. More
My husband I were extremely pleased with the service that we received at #1 Cochran in Robinson. We came in at 6:30 on a Thursday evening without a definite car in mind. Kevin Campbell and David Bissert re we received at #1 Cochran in Robinson. We came in at 6:30 on a Thursday evening without a definite car in mind. Kevin Campbell and David Bissert really sat and listened to what our needs were and what price range we were looking for. We never felt like they were in a hurry despite the fact that we were there until almost 10:00. Because of their patience and willingness to listen to our needs we walked away with the BEST CAR ever........a 2011 Honda Pilot. I think this is the first car I really "LOVE TO DRIVE!" The financing was a breeze and everything was very well explained to us . A big thank you to Oak Moser who answered all our questions. From start to finish we were extremely satisfied with everything about #1 Cochran and we will gladly spread the word to everyone we know! Thank you again, Gabe & Michele Kish Pittsburgh, PA More
I was directed to #1 Cochran of Robinson by Auto Trader to confirm an estimate for our 2006 Toyota Corolla. I arrived at the scheduled appointment time (7 p.m.). One of their employees (cannot recall name to confirm an estimate for our 2006 Toyota Corolla. I arrived at the scheduled appointment time (7 p.m.). One of their employees (cannot recall name/title) met with me and went over the Auto Trader report and took a look at the car and then advised that the Used Sales Manager, Dave Bissert, would be out to meet with me. About 30-40 minutes after I arrived I finally met with Dave. We went over some information about the car and the car itself and then Dave took it for a test drive. He advised that he would run some numbers and be back out with an offer in 5-10 minutes. About 30 minutes later he presented me with a revised Auto Trader estimate that was about $1,100 less than mine and explained why. I did point out a few things on his report that were incorrect. After some discussion he mentioned that he had a few more estimates that he was waiting on and would be back out to go over them as soon as they were received. At about 8:45 he came back out and advised that they hadn't come in yet. I explained that was not a problem; he could call me the next day when they had a final offer. This was May 16. It's now May 28th and I have still not heard back. I left several messages for Dave on his cell phone (the number he advised me to call) and work phone. I attempted to reach him on his cell today and his voice mail is full (during our dicussion he took several calls on his cell phone). I've also reached out to the original contact at #1 Cochran who set up the appointment and directed me to Dave. Still nothing. I have no issue with the lower than expected offer or having to wait at the dealer for almost two hours. I cannot understand, however, why there cannot be a return call even if to say they are no longer interested in purchasing the vehicle (despite Dave's assertions that they "want to buy the car"). More