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#1 Cochran Buick GMC Robinson

Pittsburgh, PA

3.2
154 Reviews

5200 Campbells Run Rd

Pittsburgh, PA

15205

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Showing 154 reviews

September 04, 2013

Each Cochran employee was friendly, courteous, & helpful. Each was knowledgeable in their area of expertise and did not waste anyone's time. All questions were answered to our satisfaction. All in a More

by lkellnerjunk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
August 13, 2013

I contacted #1 Cochran in Robinson to schedule a Service appointment for my 2008 GMC Acadia. The service was for a possible transmission problem known to GM through published Technical Service Bulletins (T More

by yostyupg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
August 13, 2013

Good experience, no pressure to buy, helpful for financing for "less than perfect credit". Found the car we wanted on autotrader, inquired about it through website. We got a quick response to the in More

by kellypryer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
August 11, 2013

As expected, my visit to #1 Cochran was a pleasurable one. I had not purchased a car in a long time - I travel to work via the Port Authority T and don't use my car for work, so my mileage is low, and I More

by hankus1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Bissert and Eric Ehrensberger
August 09, 2013

I probably will not be back due to the fact that the charge for labor was extremely too high. I am very disappointed and upset. Probably will find another store to get timing belt replaced for a lower a More

by jay1235
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Aug 26, 2013 -

#1 Cochran Buick GMC Robinson responded

We understand your disappointment if you feel you paid too much for your service. We sorry you're upset as your business is very important to us. If a competitor offers the same service at a lower price, we will happily honor that offer. We hope to earn your future business, therefore we would like to provide you a $75 coupon toward your timing belt work. If you're willing to give us another opportunity to work with you, please reach out directly at feedback@cochran.com. We look forward to hearing from you. Sincerely, #1 Cochran Customer Care Team

Aug 26, 2013 -

jay1235 responded

Thank would be great but isn't the timing belt cover under my warranty - My VIN#KNAFE222695621343 -- If you could check it would be great and if it is what would be the total cost with both the labor, service and discounts. My email is jayv34567@gmail.com

July 06, 2013

I had the opportunity dealing on a 2500 hd sierra with a trade of the same from a 2008. They are by far the friendliest group of salesman i have come in contact in quite some time. More

by kevintalmadge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale Taylor, Justin Taylor, Kevin Campbell
July 03, 2013

My husband I were extremely pleased with the service that we received at #1 Cochran in Robinson. We came in at 6:30 on a Thursday evening without a definite car in mind. Kevin Campbell and David Bissert re More

by MicheleKish1960
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Campbell
May 28, 2013

I was directed to #1 Cochran of Robinson by Auto Trader to confirm an estimate for our 2006 Toyota Corolla. I arrived at the scheduled appointment time (7 p.m.). One of their employees (cannot recall name More

by MLLOYD3321
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Dale Taylor
Jun 12, 2013 -

#1 Cochran Buick GMC Robinson responded

Mr. Lloyd, We recognize your frustration over the lack of attention and communication you experienced. We're sincerely sorry for any deficiencies at our end, as this is not how we choose to conduct our business. We understand your decision to work through another dealer, but want you to know that if you should need any further assistance, we'd appreciate the opportunity to turn your experience with #1 Cochran around. Sincerely, #1 Cochran Customer Care Team

May 27, 2013

Our salesman, Justin Taylor made sure we found the Acadia we wanted with the options we wanted within our price range. He called us after our first visit to be sure we were satisfied. We came back a second More

by raymcshane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Gallagher, Justin Taylor
May 22, 2013

Steve and Dave treated us like family. They are very kind and thoughtful. We are so appreciative of all the time we spent with them and how they helped us, in great length, to find the perfect vehicle More

by opperman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kavros
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