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#1 Cochran Buick GMC Monroeville
Monroeville, PA
543 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 543 reviews
April 09, 2019
Great experience This is my second time buying a car from this dealership and both times the service was amazing!! If you are looking for a friendly team visit! This is my second time buying a car from this dealership and both times the service was amazing!! If you are looking for a friendly team visit! More
by Mdsmith326
Employees Worked With
Emmanuel Beard
April 08, 2019
Overall experience was amazing! Emmanuel Beard was dedicated to the overall satisfaction of me as the customer. He provided friendly, caring, and family driven service in selecting t Emmanuel Beard was dedicated to the overall satisfaction of me as the customer. He provided friendly, caring, and family driven service in selecting the right vehicle for my family. Thank you! See you all in a few years! Tanitra & Family More
by TanitraB
Employees Worked With
Emmanuel Beard
March 30, 2019
My Truck The experience of buying a used GMC truck was nothing less than Great. My sales man was very helpful and the finance people made the price possible fo The experience of buying a used GMC truck was nothing less than Great. My sales man was very helpful and the finance people made the price possible for me to buy. All great people. No pressure from anyone. More
by Sherry K
Employees Worked With
Richard Brozack
March 23, 2019
Service desk personnel My first impression when driving up to your facility is a satisfying one. Your facility is bright and new looking and the door automatically opened My first impression when driving up to your facility is a satisfying one. Your facility is bright and new looking and the door automatically opened so I could enter the service bay upon my arrival. Once inside My fiancé and I got out of our vehicle and headed into your service intake area. This is where I became less impressed. Once inside the reception Intake area I observed two gentlemen in front of two computer screens. One of the employees was interacting with the only other customer that was inside the intake area with us. No one acknowledged my fiancé and I in anyway for approximately two to three minutes. Finally one of the gentleman looks up and ask me “ what do you need?” I replied saying that I am your 11 o’clock appointment. I was asked for my phone number which I immediately gave to the employee.. the employee seemed to be having some issues with locating my appointment .He then asked me if I had ever been there before and I replied saying yes, I have had my new Escalade here for service not long ago. He said well I’m going to have to enter your information into the system and I need to see your registration card and insurance. This was surprising to me since the appointment verification I received through my GMC phone app included my name, current address, Vin number of the vehicle, current phone number and etc. I feel that your employee should’ve been able to view my appointment, VIN number and the reason for my visit without me having to go back out to the vehicle and retrieve my documents. Once I gave the employee my registration and insurance card he again asked me in an irritated tone , “what do you need?” I told the employee that I was there for an oil change and I also wanted someone to check my CV joint if possible because it seems to be making some noise. The employee replied saying that our oil technician guys are like a minute lube oil change businesses; they just change oil and don’t look at anything else; he offered me no other options to have my CV axle looked at . I later asked the employee is there a better way for me to schedule an appointment with you in the future so that you know why I am here? He then told me that my information was in his system but he has so many things that come across your screen that he doesn’t have time to look at them all day. I just feel that I was treated like I was a bother to your service staff and my doing business with your company was not appreciated. My name is John Taylor More
by Johntaylo
Employees Worked With
Brian Bates, Bryan Downs, Ron Bettencourt, Gerry Tyler
March 19, 2019
Excellent Exprience I gave the Rating , because my experience was smooth, Professional, and stress free. Steve Phillips was very informative and easy to work with excelle I gave the Rating , because my experience was smooth, Professional, and stress free. Steve Phillips was very informative and easy to work with excellent salesman. Warren Babish did an outstanding job securing my Financing, and did a great job explaining everything to me and my family. I would recommend your dealership to my friends and family. More
by Waibel1970
Employees Worked With
Warren Babish, Steve Phillips
March 16, 2019
Certified used car Steve & the crew at #1 Cochran did a great job, very helpful, I'm very satisfied with my 2015 Tuscon. He took the time to answered all my questions an Steve & the crew at #1 Cochran did a great job, very helpful, I'm very satisfied with my 2015 Tuscon. He took the time to answered all my questions and never pressured me along the way. More
by Ed Cooper
Employees Worked With
Steve Phillips
March 14, 2019
Great I and my husband were completely satisfied with the customer service of Emmanuel. We will tell everyone we know who needs a vehicle. He is the best. I and my husband were completely satisfied with the customer service of Emmanuel. We will tell everyone we know who needs a vehicle. He is the best. More
by Joyfreejoy
Employees Worked With
Jim Birdsong, Larry Dowd, Emmanuel Beard
March 12, 2019
Purchased a Certified Used Car Salesman Manny was excellent, on the ball, very personable, knew the vehicles and answered all questions. Larry was also great help finalizing papers Salesman Manny was excellent, on the ball, very personable, knew the vehicles and answered all questions. Larry was also great help finalizing papers and registration. More
by LennyM
Employees Worked With
Larry Dowd, Emmanuel Beard
March 11, 2019
Great Experience! Really good experience! It was extremely busy, but everyone was very attentive. Emmanuel was AMAZING!! He took the time to answer all our questions an Really good experience! It was extremely busy, but everyone was very attentive. Emmanuel was AMAZING!! He took the time to answer all our questions and was very knowledgeable about the vehicle. He was also very professional and nice! Very easy to work with. More
by CGanster
Employees Worked With
Larry Dowd, Emmanuel Beard
March 04, 2019
1st time buying a car I recently bought my 1st car at #1 Cochran and I had a great experience. My sales man was Richard. Richard was very helpful and he wanted to make su I recently bought my 1st car at #1 Cochran and I had a great experience. My sales man was Richard. Richard was very helpful and he wanted to make sure that I got the car I wanted. I just want to thank Richard and everyone else who help me get my 1st car. I also want to thank Jim Birdsong for keeping me up to date with the car. I saw the car on cars.com like I said before Jim kept me updated with the car and Richard made sure I left with my car!!! More
by M. Craig
Employees Worked With
Richard Brozack, Jim Birdsong, Larry Dowd
