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#1 Cochran Buick GMC Monroeville
Monroeville, PA
554 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 554 reviews
May 20, 2019
Very high service cost, learned my lesson. I brought my 2012 Buick LaCrosse in for repair of the belt tensioner, belt and a required transmission fluid replacement. I mistakenly thought the be I brought my 2012 Buick LaCrosse in for repair of the belt tensioner, belt and a required transmission fluid replacement. I mistakenly thought the belt tensioner would be covered under my Easy Care warranty, it wasn't. Even though pulleys are mentioned as a covered expense, under the plan it is not covered because it is not an internal, lubricated pulley. Total cost was $868.97. $348.97 for parts and $520.00 for labor this includes $116.00 for identifying the problem - stuck tensioner pulley burned belt and it needed a new bolt. As per my owners manual's required service I had the transmission fluid flushed. Total cost was $256.23. $141.31 for parts, which included $103.56 for transmission fluid and $114.92 for labor. I believe this kind of transmission flush might be dealer exclusive, special systems and such. I don't believe the transmission has a plug or removable pan anymore. Anyway, I'm OK with this except for the cost of the extra special transmission fluid at $103.56. Total cost was $1226.93, that includes $80.27 for tax and $21.46 for "Customer Pay SVC Mat & Supply for repair work" - I don't know what this is - maybe it's that piece of paper they put on the driver's side floor to keep it from getting dirty. I used to always take my cars to the dealer shop and although I might have paid a little more, I was always assured of a timely and quality repair. But, this cost is too much. I've learned my lesson, I'll take the car in to see if Easy Care will cover the cost and get an estimate. If both are negative, then I'll pay the diagnostic fee and take it someplace else. I always liked Cochran, I just bought another car from them earlier this year, but I have to look out for myself. Thank you for the opportunity to comment. Vince More
by VinceatSEI
Employees Worked With
Brian Bates
May 17, 2019
Thorough simple and fun During the expirence at the dealership I was given all the cars prices in the range of $ i was looking for and matched me to the one I wanted. Very th During the expirence at the dealership I was given all the cars prices in the range of $ i was looking for and matched me to the one I wanted. Very thorough very simple and very fun More
by Mheim4439
Employees Worked With
Emmanuel Beard
May 13, 2019
Richard Brozack my fiance and I just purchased a 2015 Subaru Impreza from #1 Cochran Monroeville. Richard Brozack helped us out, and he could not have been more pleas my fiance and I just purchased a 2015 Subaru Impreza from #1 Cochran Monroeville. Richard Brozack helped us out, and he could not have been more pleasant ! He was personable, funny, and helpful. I would recommend if you are searching for a vehicle, go see Rich! He even followed up a week later to see how I am liking my new vehicle. Great Guy! More
by KrissyS21
Employees Worked With
Richard Brozack
May 09, 2019
COMFORTABLE, AS IF TALKING TO FRIENDS (STEVE PHILLIPS) Our sales experience is as it has always been warm, friendly and professional. We have dealt with Steve Phillips in the past and would recommend him t Our sales experience is as it has always been warm, friendly and professional. We have dealt with Steve Phillips in the past and would recommend him to anyone, family or friends. The experience that he creates is worry free and comfortable. We have dealt with Steve and Cochran several times in the past and have come away with a feeling of satisfaction. More
by davis
Employees Worked With
Steve Phillips
May 03, 2019
Steve is no nonsense perfect Steve knows his business and listens to what you say. He really helped make the process better. Super guy and very pleasurable to work with Steve knows his business and listens to what you say. He really helped make the process better. Super guy and very pleasurable to work with More
by Cindyredcar
Employees Worked With
Steve Phillips
May 02, 2019
No stress, No pressure, No problem! Steve made buying a car (my first in almost ten years!) a piece of cake! I went in for a specific car I liked, and he not only found me one better, he Steve made buying a car (my first in almost ten years!) a piece of cake! I went in for a specific car I liked, and he not only found me one better, he gave me all the time I needed to think it through before buying. He walked me through the entire process, and made sure I was aware of every aspect of the car before I bought it. Highly recommend him! (Larry also made the financing part of the car buying experience a breeze!) More
by Emilee
Employees Worked With
Larry Dowd, Steve Phillips
May 02, 2019
Great Experience The service I received at this dealership was tremendous. Manny and Kristen put their best feet forward to help me get reasonably financed with a vehi The service I received at this dealership was tremendous. Manny and Kristen put their best feet forward to help me get reasonably financed with a vehicle I had my eye on! More
by corlew.p1
Employees Worked With
Kristen DiFatta, Emmanuel Beard
May 02, 2019
Top Notch Operation My wife and I drove over four hours to purchase a 2014 Fj. Easiest car transaction I've ever experienced due to Steve's preparation and truthfulness. My wife and I drove over four hours to purchase a 2014 Fj. Easiest car transaction I've ever experienced due to Steve's preparation and truthfulness. After just 90 minutes Steve had us on our away back home! Thanks Again More
by Gregori
Employees Worked With
Steve Phillips
May 01, 2019
No stress Very nice experience. He was very kind and made you feel like you weren’t buying a car. No pressure at all. Recommend highly I have never felt that Very nice experience. He was very kind and made you feel like you weren’t buying a car. No pressure at all. Recommend highly I have never felt that comfortable about buying a car! More
by Cc13
Employees Worked With
Richard Brozack
May 01, 2019
Stress less car buying! Steve made car leasing a great experience! He takes the time to explain every detail about the car. Answers questions and returns phone calls in a tim Steve made car leasing a great experience! He takes the time to explain every detail about the car. Answers questions and returns phone calls in a timely manner. More
by SusanSelga
Employees Worked With
Steve Phillips
