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#1 Cochran Buick GMC Monroeville
Monroeville, PA
539 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 539 reviews
April 22, 2019
Used Car Purchase I purchased a 2015 Dodge Dart SXT on Friday, April 15\19. Richard Brozack was the sales person I dealt with, he was professional and answered any ques I purchased a 2015 Dodge Dart SXT on Friday, April 15\19. Richard Brozack was the sales person I dealt with, he was professional and answered any question I had. More
by Rashad
Employees Worked With
Richard Brozack, Mario Paulone
Helpful April 20, 2019
Knowledgeable and professional Ron has been consistently helpful and has always displayed an impressive knowledge regarding my 2015 Yukon. His estimates are pretty close to spot on. Ron has been consistently helpful and has always displayed an impressive knowledge regarding my 2015 Yukon. His estimates are pretty close to spot on. It’s always a comfort when I pull in and see him sitting there. I know my work will be done as fast as possible and done the right way. More
by Retiredcop412
Employees Worked With
Ron Bettencourt
April 19, 2019
Extremely satistifed, We found a NEW HOME!!!!! My family was greeted immediately upon entering the door by Richard Brozack. Richard had an answer for all our questions and concerns with professiona My family was greeted immediately upon entering the door by Richard Brozack. Richard had an answer for all our questions and concerns with professionalism. He knew exactly what we were looking for and the location of my 2012 Chrysler Town and Country, which my family is in LOVE with. He was friendly from the door. Richard and the #1 Cochran team did everything in their power to expedite the process and get us own our way. Everyone was friendly and knowledgeable. We found a new dealership HOME at #1 Cochran, I am proud to say. More
by Amanda12T
Employees Worked With
Richard Brozack
April 18, 2019
Used Car Purchase I purchased a 2013 Subaru Legacy on Monday, April 15. Steve Phillips was the sales person I dealt with, he was professional and answered any question I purchased a 2013 Subaru Legacy on Monday, April 15. Steve Phillips was the sales person I dealt with, he was professional and answered any question I had. More
by Etraup
Employees Worked With
Steve Phillips
April 16, 2019
Positive Steve Phillips helped me think through what car made sense for me and why. It helped quite a bit as there are so many choices and arguments to pick o Steve Phillips helped me think through what car made sense for me and why. It helped quite a bit as there are so many choices and arguments to pick one choice over another. By the end of the day I had a car that I felt confident in owning and still do several weeks later. His explanations checked out for me and made me feel that the choices I ended up making we’re done mindfully. More
by ........
Employees Worked With
Steve Phillips
April 16, 2019
Worth the drive from Washington county to Monroeville. Steve was great, we had him running all over the place. The busy lot attendants even took a moment to help us out with questions. Steve was great, we had him running all over the place. The busy lot attendants even took a moment to help us out with questions. More
by 01Buddy
Employees Worked With
James Tompkins, Brian Bates, Steve Phillips
April 09, 2019
Great experience This is my second time buying a car from this dealership and both times the service was amazing!! If you are looking for a friendly team visit! This is my second time buying a car from this dealership and both times the service was amazing!! If you are looking for a friendly team visit! More
by Mdsmith326
Employees Worked With
Emmanuel Beard
April 08, 2019
Overall experience was amazing! Emmanuel Beard was dedicated to the overall satisfaction of me as the customer. He provided friendly, caring, and family driven service in selecting t Emmanuel Beard was dedicated to the overall satisfaction of me as the customer. He provided friendly, caring, and family driven service in selecting the right vehicle for my family. Thank you! See you all in a few years! Tanitra & Family More
by TanitraB
Employees Worked With
Emmanuel Beard
March 30, 2019
My Truck The experience of buying a used GMC truck was nothing less than Great. My sales man was very helpful and the finance people made the price possible fo The experience of buying a used GMC truck was nothing less than Great. My sales man was very helpful and the finance people made the price possible for me to buy. All great people. No pressure from anyone. More
by Sherry K
Employees Worked With
Richard Brozack
March 23, 2019
Service desk personnel My first impression when driving up to your facility is a satisfying one. Your facility is bright and new looking and the door automatically opened My first impression when driving up to your facility is a satisfying one. Your facility is bright and new looking and the door automatically opened so I could enter the service bay upon my arrival. Once inside My fiancé and I got out of our vehicle and headed into your service intake area. This is where I became less impressed. Once inside the reception Intake area I observed two gentlemen in front of two computer screens. One of the employees was interacting with the only other customer that was inside the intake area with us. No one acknowledged my fiancé and I in anyway for approximately two to three minutes. Finally one of the gentleman looks up and ask me “ what do you need?” I replied saying that I am your 11 o’clock appointment. I was asked for my phone number which I immediately gave to the employee.. the employee seemed to be having some issues with locating my appointment .He then asked me if I had ever been there before and I replied saying yes, I have had my new Escalade here for service not long ago. He said well I’m going to have to enter your information into the system and I need to see your registration card and insurance. This was surprising to me since the appointment verification I received through my GMC phone app included my name, current address, Vin number of the vehicle, current phone number and etc. I feel that your employee should’ve been able to view my appointment, VIN number and the reason for my visit without me having to go back out to the vehicle and retrieve my documents. Once I gave the employee my registration and insurance card he again asked me in an irritated tone , “what do you need?” I told the employee that I was there for an oil change and I also wanted someone to check my CV joint if possible because it seems to be making some noise. The employee replied saying that our oil technician guys are like a minute lube oil change businesses; they just change oil and don’t look at anything else; he offered me no other options to have my CV axle looked at . I later asked the employee is there a better way for me to schedule an appointment with you in the future so that you know why I am here? He then told me that my information was in his system but he has so many things that come across your screen that he doesn’t have time to look at them all day. I just feel that I was treated like I was a bother to your service staff and my doing business with your company was not appreciated. My name is John Taylor More
by Johntaylo
Employees Worked With
Brian Bates, Bryan Downs, Ron Bettencourt, Gerry Tyler
