#1 Cochran Buick GMC Monroeville

I came in to get recall service on my 09CTS and drove home a new 2012CTS. My experience was obviously very pleasant. I only have one complaint and thats with Cadillac. It doesn't nmake sense that my frie home a new 2012CTS. My experience was obviously very pleasant. I only have one complaint and thats with Cadillac. It doesn't nmake sense that my friend is able to play music via flash drive in a Hundai and you must buy the premium sound system in a Cadillac to be compatible. Cadillac's solution is to buy an MP3 player to interface the car's radio. unthinkable for a Caddy. Please pass this on to GM. Otherwise, Your facilities and personell,especially Loren were very impressive. Don Dezzutti More

Very pleased with the dealership and especially Vince Palmieri. He was very patient, answered all questions no matter how "dumb" they were. No sales pressure. We looked at several models and Vince was ve Palmieri. He was very patient, answered all questions no matter how "dumb" they were. No sales pressure. We looked at several models and Vince was very concerned we were getting what we actually wanted. He "worked" the deal many ways until he came upon a deal that we could afford and live with. I have already recommended your dealership to several of our friends. Great Job!! Keep it up!! More

it was quite pleasant for this service schedule. Not only the efficient and speedy service, but also the friendliness of the employees. It also provides free wi-fi and resting area while waiting. the efficient and speedy service, but also the friendliness of the employees. It also provides free wi-fi and resting area while waiting. More

From the first greeting, to the handshake when I was getting ready to leave, it was probably the first time for me when buying a car, that there was absolutly no pressure from the sales department to bu getting ready to leave, it was probably the first time for me when buying a car, that there was absolutly no pressure from the sales department to buy. Dave Perryman was a pleasure to work with. He was very professional and knowledgable about the car I was buying. It was just very pleasurable to do business with this dealership. More

The service department greeted me in my car, showed me to a comfortable waiting room, then offered shuttle service to and from a local shopping area. Everyone was extremely friendly and it was the first has a comfortable waiting room, then offered shuttle service to and from a local shopping area. Everyone was extremely friendly and it was the first hassle free service experience I've ever had! More

I took my peowned chevy astro van into #1 Cochran 11-22-2011 @ 8am. My vehicle had a HVAC problem Ed Hickman took my information and within 2 minutes my vehicle was in the shop !By 08:25 Ed found me 11-22-2011 @ 8am. My vehicle had a HVAC problem Ed Hickman took my information and within 2 minutes my vehicle was in the shop !By 08:25 Ed found me and told me what the problem was and how long it would take to fix. At approx 09:40 I was pulling out with my Van. I'm sorry I do not know who did the work on my vehicle but thank him/her for me please. Ed gave OUTSTANDING SERVICE ! I WILL BE BACK BECAUSE OF Ed ! Take care of him PLEASE. To all at #1 Cochran have a blessed Thanksgiving. More

After several months of searching for a new vehicle to purchase, I finally found a dealership that would work with me. My husband and I do not have the best credit due to the fact that he fell ill severa purchase, I finally found a dealership that would work with me. My husband and I do not have the best credit due to the fact that he fell ill several years before and lost his job. Because of our credit being subpar, I was getting the run around by everyone. Finally, as a last resort, I called Cochran. Warren Babish and Kenyetta Jones were fabulous! They were great to work with, very personalbe. Believe me, thats alot coming from me. I would highly recommend this dealership. More

Jimmy Powers helped with what I was looking for and took a personal interest in my satisfaction. I would recommend Jimmy to anyone looking for a hassle free car shopping experience. a personal interest in my satisfaction. I would recommend Jimmy to anyone looking for a hassle free car shopping experience. More

I never go out of my way to write a review. I have written only a few in my 42 years of life however I could not avoid writing one on this occasion. When my car was totaled by another party I first written only a few in my 42 years of life however I could not avoid writing one on this occasion. When my car was totaled by another party I first thought to myself "I'm glad no one is hurt". I then thought "Well I remember needing an excuse to get a different vehicle and now I have one". Then I thought, "Ahhh man I don't want to have to deal with used car people, my blood runs hot just thinking about past dealings with people and how annoying the people can be but more especially the process. Well ok, here we go. So I jumped on the internet and was searching for 2 1/2 weeks and when I called around to talk to people it was like the movie "Ground Hog Day" and all my past experiences were coming back to haunt me. I went out to Murrysville to look at a vehicle (which the sales guy was the typical crap talk I experienced in the past),I did not like the car and left. On my way back to my home in Hampton I decided to stop at Cochran. I got out of the car, saw a couple cars on my own and walked toward the office to get "a sales guy". Kenyetta Jones (Ken) asked my permission to help me and I said yes. We drove the car, he went over it completely with me, he did NOT push me, he did NOT sway me into something I did not want, he did not tell me "Well better do something because 3 more people are coming in an hour to look at this vehicle" LOL. I got none of that. Where did this guy come from? I have NEVER EVER, I mean NEVER had such a relaxed and enjoyable experience of buying a car than I did with this dealership and with Kenyetta Jones. What a hidden gem #1 Cochran has in this guy. Kenyetta Jones made it so comfortable for me to do this deal because he allowed me to focus on the vehicle and my needs instead of me worrying in, the back of my mind, about how I'm gonna get pushed or hearing that awful "salesman pitchy crap". What a joy. As a side note: I was so taken back when we were in the car together driving it that I thought, "Does this guy really work here" or is he another customer that is gonna ask me to drop him off somewhere? lol. How refreshing Ken is to work with. I brought my family out to pick the car up last night my wife even commented that she could not believe how fast and smooth it went signing the paperwork. No pushiness, no hassles. These guys are on the ball out there. Thinking now about the whole experience, I do believe that Ken has distinguished himself COMPLETELY away from those old school "crappy sales pitches". He has cleared shown me what makes him DIFFERENT from everyone else out there and Cochran should hold its head up high that this guy is on their team. FYI: I do not know Ken or his family, I have never bought a car out a Cochran before, and I am not affiliated with them in any other way except to say that I am NOW a client for life as 11/11/2011. Thank you Cochran for the "refreshing" experience, and thank you Ken for providing that to me. Sincerely, Paul Klaas Hampton Twp More