#1 Cochran Buick GMC Monroeville

The service department has always been professional yet friendly and courteous. Keeps me informed on the progress of the repairs and discusses needed repairs in detail. friendly and courteous. Keeps me informed on the progress of the repairs and discusses needed repairs in detail. More

Each time I have dropped my car off or have waited the precess is seamless. They have been accurate with the amount of time needed and accommodating for any last minute addition of service. precess is seamless. They have been accurate with the amount of time needed and accommodating for any last minute addition of service. More

Brand new car, but the floor mats were coming apart. Brand new car, but the floor mats were coming apart. Good news, I was given 2 new floor mats (driver's and front passenger) at no cost for replaceme Brand new car, but the floor mats were coming apart. Good news, I was given 2 new floor mats (driver's and front passenger) at no cost for replacement. Bad news, for some reason it takes 45min to "install" floor mats. Would have rather them just give me the mats and send me on my way. Made me late for my next appointment. More

James is very professional and takes the time to explain any issues. He makes me feel like he works for ME not Cochran! The Service is the best that I have use. any issues. He makes me feel like he works for ME not Cochran! The Service is the best that I have use. More

I purchased my Saturn new from Cochran in 1998. As the Saturn line has now been discontinued, it is fortuitous that some of the technicians familiar with Saturns have remained at #1 Cochran. Having tried Saturn line has now been discontinued, it is fortuitous that some of the technicians familiar with Saturns have remained at #1 Cochran. Having tried other shops for service, I always return to #1 Cochran Monroeville even though it is a distance to travel. NO ONE ELSE can take care of Saturns the way they can! My preferred Service Consultant, John Salmon, is always friendly, helpful, and knowledgeable, and I feel he is a trusted advisor in the care of my car. The prices are what they are (of course, I wish they were cheaper) and I am happy that needed parts can be easily and quickly had from Robinson or elsewhere. More

This visit was for the Auto Butler service purchased with my new car. The outside of the vehicle was sparkling as were the tires that were dressed. Unfortunately, there were some areas on the inside of the my new car. The outside of the vehicle was sparkling as were the tires that were dressed. Unfortunately, there were some areas on the inside of the car that were not cleaned (cupholder and around the radio). I do not recommend the Auto Butler service as it was billed as a detailing service and really is just a protection on the outside of the vehicle. Furthermore,the vehicle has to come in with any residue, i.e. bug marks etc, removed. Aside from this, the vehicle was completed when promised, I was treated professionally and would commend Connor and individual who cleaned the car (John?). More

John Salmon is very professional ... delivered the service as promised! I was very pleased with the service experience and would recommend John and the Cochran team without reservation. service as promised! I was very pleased with the service experience and would recommend John and the Cochran team without reservation. More

With a appointment I waited 3 hours and 5 min. for a oil With a appointment I waited 3 hours and 5 min. for a oil change, tire rotation, and a new inspection sticker. 2 hours to long. With a appointment I waited 3 hours and 5 min. for a oil change, tire rotation, and a new inspection sticker. 2 hours to long. More

As with evertime I bring my car in for service everyone is always helpful and freindly. They are also very knowledgable and will explain everything to me in detail. The service people always treat me as is always helpful and freindly. They are also very knowledgable and will explain everything to me in detail. The service people always treat me as if my car is their number one priority. I will never take my vehicle anywhere else. More

Great service all around. Everyone was friendly and willing to help at all costs. Prices were great and I was so excited with the new vehicle that I drove off the lot. I would definitely recommend th willing to help at all costs. Prices were great and I was so excited with the new vehicle that I drove off the lot. I would definitely recommend this dealer. More