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#1 Cochran Buick GMC Monroeville
Monroeville, PA
805 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 805 reviews
July 04, 2012
Friday afternoon we noticed oil dripping from the front of the engine. I was given a Monday morning appointment. The problem was resolved, an oil change and tire rotation were done as well before lunch. of the engine. I was given a Monday morning appointment. The problem was resolved, an oil change and tire rotation were done as well before lunch. The service department at Cochran has been top notch as far as quality of work, and Darla Hill has been the best Service Advisor that I have ever worked with. More
by billpruss
Employees Worked With
Darla Hill, John Marasco
July 02, 2012
Brought our 2007 Envoy in to have the factory installed DVD player repaired because the picture intermittently went out. They could not replicate the problem and said there was nothing else they could do. DVD player repaired because the picture intermittently went out. They could not replicate the problem and said there was nothing else they could do. When asked if they could check for a loose connection Roy said it would take 5 hours to take the headliner down. So nothing was done. I asked them to leave the keys in the car for a late pick up & when I arrived there were no keys in the vehicle. He told me it was normal that if the screen was tilted when playing that the picture would go out (not correct). Took it to T.C. Customized who replaced the wires that were stripped from opening & closing the screen. Paid for 2 hours of labor (not 5) and the screen can be tilted at different angles again without the picture going out. More
by acquavivas
Employees Worked With
Roy, Roy Heid
July 02, 2012
Service and friendliness was very good but my alignment has not left me with a straight steering wheel. One issue, a bad squeak in front passenger, side has been diagnosed as a probable control arm bushin has not left me with a straight steering wheel. One issue, a bad squeak in front passenger, side has been diagnosed as a probable control arm bushing gone bad. I had this issue examined last fall and it was diagnosed as a squeak in the windshield for which a had made multiple visits (8) to the installer for two windshields, which of course has not solved the squeak. Hopefully once the control arm replacement arrives and is installed both the squeak and a straight steering wheel can be had so I can update this review to excellent all around. More
by bmigitsch
Employees Worked With
John Marasco
June 28, 2012
As usual, Cochran service was great. The car was ready when promised. We look forward to continuing our long relationship with Cochran. I like the convenience of a dealership close to where my office is l when promised. We look forward to continuing our long relationship with Cochran. I like the convenience of a dealership close to where my office is located. More
by hada68
June 27, 2012
Although I have always been satisfied with my experiences with Cochran Automotive and will continue to use them, my most recent experience shows a little lack of attention. The mechanical work was thorough a with Cochran Automotive and will continue to use them, my most recent experience shows a little lack of attention. The mechanical work was thorough and complete, I was called to pick up my car and was told it was ready to go. I questioned as to whether it would be washed upon completion and was assured that all cars were washed prior to leaving the service department, alas, when I picked it up it was not washed. I mentioned this to the gentleman, who was not the same person I left the car with, and he immediately drove it through the car wash. I was left with a dripping wet car to drive home. Needless to say the car looked as if it wasn't washed at all upon my arrival home. Just a small thing, but never-the-less... More
by Robert Bricker
Employees Worked With
Unknown, John Marasco
June 27, 2012
Calvin helped take care of the issues I was having with my new Buick Regal. He was quick to respond to my needs and scheduled an appointment for me to get the car serviced. He made the experience for me a my new Buick Regal. He was quick to respond to my needs and scheduled an appointment for me to get the car serviced. He made the experience for me a good one and I appreciate his great customer service. I will be sure to purchase my next vehical with Cochran, not too many company's follow through with great customer service after you purchase a product, it is great to see that Calvin values every one of his customers. More
by brentsplash
Employees Worked With
John Marasco
June 26, 2012
This was a painless experience. They listened to my needs and did their best to find the correct vehicle. After finding the vehicle the focus shifted to making sure I knew they would be available for all my and did their best to find the correct vehicle. After finding the vehicle the focus shifted to making sure I knew they would be available for all my service needs and questions. More
by dvs8
Employees Worked With
Randy Irwin
June 26, 2012
I was in need of a new car badly, and had never gone to a dealership to buy new. Dave was very helpful and accommodating. He made me relaxed through the whole process and explained most things. I have never dealership to buy new. Dave was very helpful and accommodating. He made me relaxed through the whole process and explained most things. I have never bought or leased a new car before so I don't know if the process always takes a long time, but I feel that was the only draw-back. I was there from 9:30am to 1:45pm. Other than the time issue, the dealership was wonderful, everyone was pleasant and helpful More
by hartleyao
Employees Worked With
Hartley Anne
June 26, 2012
Car shopping is not a desired activity for my wife and me, but this new car purchase experience turned out to be a pleasurable one for both of us. me, but this new car purchase experience turned out to be a pleasurable one for both of us. More
by T Baker
Employees Worked With
Randy Irwin
