#1 Cochran Buick GMC Monroeville

Brand new car, but the floor mats were coming apart. Brand new car, but the floor mats were coming apart. Good news, I was given 2 new floor mats (driver's and front passenger) at no cost for replaceme Brand new car, but the floor mats were coming apart. Good news, I was given 2 new floor mats (driver's and front passenger) at no cost for replacement. Bad news, for some reason it takes 45min to "install" floor mats. Would have rather them just give me the mats and send me on my way. Made me late for my next appointment. More

James is very professional and takes the time to explain any issues. He makes me feel like he works for ME not Cochran! The Service is the best that I have use. any issues. He makes me feel like he works for ME not Cochran! The Service is the best that I have use. More

I purchased my Saturn new from Cochran in 1998. As the Saturn line has now been discontinued, it is fortuitous that some of the technicians familiar with Saturns have remained at #1 Cochran. Having tried Saturn line has now been discontinued, it is fortuitous that some of the technicians familiar with Saturns have remained at #1 Cochran. Having tried other shops for service, I always return to #1 Cochran Monroeville even though it is a distance to travel. NO ONE ELSE can take care of Saturns the way they can! My preferred Service Consultant, John Salmon, is always friendly, helpful, and knowledgeable, and I feel he is a trusted advisor in the care of my car. The prices are what they are (of course, I wish they were cheaper) and I am happy that needed parts can be easily and quickly had from Robinson or elsewhere. More

This visit was for the Auto Butler service purchased with my new car. The outside of the vehicle was sparkling as were the tires that were dressed. Unfortunately, there were some areas on the inside of the my new car. The outside of the vehicle was sparkling as were the tires that were dressed. Unfortunately, there were some areas on the inside of the car that were not cleaned (cupholder and around the radio). I do not recommend the Auto Butler service as it was billed as a detailing service and really is just a protection on the outside of the vehicle. Furthermore,the vehicle has to come in with any residue, i.e. bug marks etc, removed. Aside from this, the vehicle was completed when promised, I was treated professionally and would commend Connor and individual who cleaned the car (John?). More

John Salmon is very professional ... delivered the service as promised! I was very pleased with the service experience and would recommend John and the Cochran team without reservation. service as promised! I was very pleased with the service experience and would recommend John and the Cochran team without reservation. More

With a appointment I waited 3 hours and 5 min. for a oil With a appointment I waited 3 hours and 5 min. for a oil change, tire rotation, and a new inspection sticker. 2 hours to long. With a appointment I waited 3 hours and 5 min. for a oil change, tire rotation, and a new inspection sticker. 2 hours to long. More

As with evertime I bring my car in for service everyone is always helpful and freindly. They are also very knowledgable and will explain everything to me in detail. The service people always treat me as is always helpful and freindly. They are also very knowledgable and will explain everything to me in detail. The service people always treat me as if my car is their number one priority. I will never take my vehicle anywhere else. More

Great service all around. Everyone was friendly and willing to help at all costs. Prices were great and I was so excited with the new vehicle that I drove off the lot. I would definitely recommend th willing to help at all costs. Prices were great and I was so excited with the new vehicle that I drove off the lot. I would definitely recommend this dealer. More

I had my car in for Auto Butler. Rex called and asked if I would like the inside of the car cleaned. I decided to have it cleaned. I am extremely pleased with the way it turned out. I had stains in my cl I would like the inside of the car cleaned. I decided to have it cleaned. I am extremely pleased with the way it turned out. I had stains in my cloth seats and they got all of them out. They even did the baby's car seat. My car looks brand new again both inside and out. More

Lee was perfect from the moment I walked in the door. He asked me what I was looking for, what my price range was, etc. He then went to work to get me the best price on the exact vehicle I wanted. He work asked me what I was looking for, what my price range was, etc. He then went to work to get me the best price on the exact vehicle I wanted. He worked hard, yet made me comfortable during the wait. Finally, when we took delivery of the vehicle, he explained to my wife and I every option on the vehicle, showed us how everything worked, physically took us to the service department and introduced us to the service manager. It was the best experience I ever had buying a car and I will recommend to everyone to start with Lee Plimpton at Cochran More