#1 Cochran Buick GMC Monroeville

The people are always friendly and very helpful. I would name the people above, I just can't remember all the names. All the people in the service dept. and the sales people to. They make you feel like you name the people above, I just can't remember all the names. All the people in the service dept. and the sales people to. They make you feel like your part of the family. They really care. More

Vince was very thorough which made me feel at home knowing I wasn't left on my own to figure things out. What a nice change from other dealerships I've visited. But even more important, to me, is that knowing I wasn't left on my own to figure things out. What a nice change from other dealerships I've visited. But even more important, to me, is that everyone at Cochran seems to know what they're doing!My transaction was handled very efficiently and I even got picked up after dropping my old car off at the Toyota place. More

service was good...however the oil service reminder was not set back to 100%. John left me a message that my truck was done but no time that he would be there to go over things with me. when got there Da not set back to 100%. John left me a message that my truck was done but no time that he would be there to go over things with me. when got there Darla was the only one there and was swamped so therefore i had to wait and she really couldnt explain anything that was done other than the oil change. More

All requested services were provided in a timely and high quality manner. Mr Thomas provided excellent customer service and makes customers feel their business is appreciated. Very satisfied with the quality quality manner. Mr Thomas provided excellent customer service and makes customers feel their business is appreciated. Very satisfied with the quality of th loaner car provided More

Prompt friendly service. Shuttle service to work. John knows me when i arrive and why i am there process quick in and out of check in knows me when i arrive and why i am there process quick in and out of check in More

Rob's willingness to work with me to obtain the car I wanted was outstanding. He was willing to listen to what I wanted in a car to what I was looking for in the two trade in's I had. I felt no pressure wanted was outstanding. He was willing to listen to what I wanted in a car to what I was looking for in the two trade in's I had. I felt no pressure only cooperation. I was very satisfied with the results and drove home a new Cadillac. More

I apolgize that I do not remember the name of the gentleman that greeted me on arrival. Experience was great. Used the free wifi, used my coupon and everything was done quickly as always. Staff ar gentleman that greeted me on arrival. Experience was great. Used the free wifi, used my coupon and everything was done quickly as always. Staff are always friendly and treat me well. I especially like the coupons. ;>) More

First off, Darla is just fantastic to work with. She keeps you in the know, and is very attentive when you are describing your issues. Secondly, the facility itself is great. With the in-house deli, a keeps you in the know, and is very attentive when you are describing your issues. Secondly, the facility itself is great. With the in-house deli, and free wifi, it's a very easy place to wait while your vehicle is being worked on. I Make all my appts via the internet, it makes scheduling things very simple. More

The staff are very accomdating. The dealership is very clean. Darla is on top of everything and really makes you feel, we are glad to see you. Always answeres my questions to a tee. My other question clean. Darla is on top of everything and really makes you feel, we are glad to see you. Always answeres my questions to a tee. My other question is which I did not notice until I was home. The first time I had my GMC serviced they used premium dexos synthetic oil. This time they didnot state synthetic oil, just premium oil? which is better ?? why wasn't the same used both times. More

I took my GMC in for an oil change & service. I was called before the car was done and asked if I wanted a tire rotation. I understnad the idea of upselling but I had just rotated my tires 2 days befor called before the car was done and asked if I wanted a tire rotation. I understnad the idea of upselling but I had just rotated my tires 2 days before. When i recieved the call about the tire rotation I was told the exact opposite specs on the tire tread wear. I asked Darla to check with with the tech and was told thathe must have had my car mixed up with another...?? More