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#1 Cochran Buick GMC Monroeville

Monroeville, PA

4.9
869 Reviews

4520 William Penn Highway

Monroeville, PA

15146

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Showing 869 reviews

October 25, 2012

As soon as I walked in, I was helped and treated with respect and I felt like my business was wanted. I was also relaxed through out the buying process, and the choices I had to choose from were varied a More

by crankin61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Shaw
October 24, 2012

The service was great, the salesman, Rich, was friendly and helpful, and all of the staff were friendly. I was happy with the price they ga e me and really helped me out on my trade in More

by Markjd44
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Brozack
October 19, 2012

I brought my vehicle in for a new headlight and to fix my washer nossel. I asked if they could check my alignment and balance of my tires. Although they fixed exerything I needed, it took 4 hours to complete More

by Joe McGowan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
October 18, 2012

The dealership has always been very helpful and does everything possible to make sure that the service is correct, convenient and quick. I have always received prompt attention with any question or se More

by ownanelantra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Marasco
October 17, 2012

Darla Hill kept me informed about the work that was being done on my Buick. Everything was done in one visit. Excellent service I received! More

by Relainecarson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Hill, John Marasco
October 15, 2012

Set up appointment for left brake light failure indicator. Took car in waited for it and John replace both left and right brake lights. Enjoyed coffee and breakfast while waiting for car. More

by PappyAndGrammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Salmon
October 14, 2012

the work was done on time and correctly;I was given an loaner car as my service required two days to complete; the loaner car was clean; Darla was extreamly helpful and explained what repairs my car neede More

by redcups
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Marasco
October 12, 2012

I have had a ongoing problem with my vehicle and the dealership was very helpful in assisting me with the problem after my warranty was up. I have had my faith restored in the dealership. MY next car mi More

by myalch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Marasco
Oct 17, 2012 -

#1 Cochran Buick GMC Monroeville responded

Our service records show your car was in service twice for brake light issues but at no time was your brake lamp switch replaced. During your March visit, Darla informed you that replacing the brake lamp switch should resolve the issue. The headlamp assembly also needs to be replaced due to a melted connector inside the headlamp. We also do not have any history of replacing a headlamp bulb on this vehicle. The repair we performed in March was due to your “check engine” light being on, for which we replaced a fuel injector; this repair was unrelated to the issue with the brake lamps. We understand your frustration over the brake light issues and apologize for any misunderstanding you may have experienced. Darla will be in contact very shortly to see how we can quickly resolve your issues at a minimal cost to you.

October 11, 2012

Only "complaint" if any is the waiting area was a bit chilly. Other than that, no complaints AT ALL. Everything was efficient and smooth and the price was reasonable. Great service as usual! More

by dougandbonnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Marasco
October 09, 2012

I purchased a vehicle at Cochran Subaru in 2009. My husband and I were looking for a vehicle with a towing package, so when went to Cochran GMC to look at the Canyon. We test drove a Sierra as well and More

by Barbra15147
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Smail
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