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#1 Cochran Buick GMC Monroeville
Monroeville, PA
848 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 848 reviews
September 24, 2014
First time for service and I will be back. This is my first visit. Must confess another dealers was recommended but their customer service was totally awful so I did a Bing search and found Coc This is my first visit. Must confess another dealers was recommended but their customer service was totally awful so I did a Bing search and found Cochran. They were very nice and treated you in a professional manner. One thing I would suggest is that they give you a "guesstimate" on the time in case you wanted to make arrangements to be picked up. I was OK with my wait but there were some who were vocal in their wait times. And as it was a Cadillac I think an inside vacuum service and windows washed would be a good idea. When I get my oil changed at Highland Tire they ds automatically so was a little surprised it wasn't done. More
by cmcalfe
Employees Worked With
Rich
September 15, 2014
Rick Bauer Rocks! Excellent sales and customer consulting. Rick Bauer, the Slippery Rock man, rocks. Friendly, helpful, efficient. Found an excellent used car within Excellent sales and customer consulting. Rick Bauer, the Slippery Rock man, rocks. Friendly, helpful, efficient. Found an excellent used car within our price range. No nonsense sales approach -- all questions answered. More
by M Williamson
Employees Worked With
Rick Bauer
May 16, 2014
I can't believe NO ONE introduced themselves! I visited your Monroeville store this morning at 11am 5/16/14 and NOT ONE SINGLE PERSON introduced themselves or asked if we needed help. Very foolis I visited your Monroeville store this morning at 11am 5/16/14 and NOT ONE SINGLE PERSON introduced themselves or asked if we needed help. Very foolish - we were looking to purchase an Escalade EXT. We purchase vehicles every 3-4 years and we pay cash every time. Our neighbor recommended Cochran Monroeville - big mistake. He is embarrassed at how we were treated (or I should say the lack of treatment) and I can assure you that we will not be purchasing from you. If your service is that poor for a potential buyer, I can't even imagine the headache I would have with routine maintenance!!! More
by MarnieKaminski
Employees Worked With
No one
May 15, 2014
Quick, Enjoyable and Refreshing Car Buying Experience I was extremely pleased with my recent purchase with #1 Cochran’s Monroeville Pre-owned division. My wife worked with Richard Brozack who was extremel I was extremely pleased with my recent purchase with #1 Cochran’s Monroeville Pre-owned division. My wife worked with Richard Brozack who was extremely professional and courteous. He answered all of her questions and made the car buying experience streamlined and painless, a far cry from our past experiences in purchasing vehicles. I would recommend this salesman to anyone looking for a new or pre-owned vehicle. More
by ISoss55
Employees Worked With
Richard Brozack
April 29, 2014
Great Experience! I had a great time buying my first car, thanks to Richard and the #1 Cochran team. I love my car, got a great deal; I'm thrilled with my experience an I had a great time buying my first car, thanks to Richard and the #1 Cochran team. I love my car, got a great deal; I'm thrilled with my experience and wouldn't change a thing. I definitely recommend this team! More
by BritlClopton
Employees Worked With
Richard Brozack, Richard Brozack
February 02, 2014
Terrible customer service. Repeatedly treated like an inconvenience even after we made a huge purchase. No follow through. Dealer dropped the ball numerous times on getting required paperwork completed f inconvenience even after we made a huge purchase. No follow through. Dealer dropped the ball numerous times on getting required paperwork completed for our purchase and registration. Even after they dropped the ball and were at fault for the paperwork not being complete, we were still treated as though we were a huge bother. Have never had such a terrible experience until now with car buying Highly disappointed in our overall experience. Wouldnt recommend this dealership. Finance managers were arrogant and rude. More
by Khickey05
Employees Worked With
James Tompkins, Jim Birdsong
January 10, 2014
I was given a quote on jan 3,2014 and returned to look at a ats curtosiy car upon arrival the quote increased. I have chosen to lease the vehicle and am having buyers remorse. This vehicle is a 40,000.00 at a ats curtosiy car upon arrival the quote increased. I have chosen to lease the vehicle and am having buyers remorse. This vehicle is a 40,000.00 honda accord. I was told this vehicle was cleaned and serviced. iT WAS NOT. I had made two attempts to talk to some one in service regarding how to work this car and also what fuel is used.they told me they were to busy and I would have to call back. GREAT customer service. I was told buy the sales person that you use regular unleaded as I open the gas tank lid it say premium fuel. I also have a tear in the console that I was told it was fixed ,it is not. I went to baierl cadilliac to learn how to use the controls. They have told me that I need to have the car serviced because the tire monitors were not working. I will not recommend or ever use this dealer again. Sincerely Susan bray More
by Sbray49
Employees Worked With
Chris
December 30, 2013
As usual, the customer service and attention to my needs exceeded expectations. I was looking to trade in my current car and upgrade my with a lease. Now that I have a little one on the way, safety and affo exceeded expectations. I was looking to trade in my current car and upgrade my with a lease. Now that I have a little one on the way, safety and affordability were key. Tim and the team were able to find me the perfect car with all the features I was looking for - all within my budget. I didn't know anything about leasing but they made the process seamless and I really appreciate how easy the transition was for my first experience! More
by eemeg
Employees Worked With
Tim Wills, James Tompkins, Randy Irwin, Philip Dallas
December 14, 2013
Great experience, we could not have been more pleased with the staff. The only thing was we had to wait 2hours while Mr. Roadhouse tried to get us a better rate when we were already approved with our own with the staff. The only thing was we had to wait 2hours while Mr. Roadhouse tried to get us a better rate when we were already approved with our own credit union of which he was made aware. More
by Diane
Employees Worked With
D. Lapinski, Philip Dallas
November 06, 2013
I took the my 2007 Hyundai Sonata there because the engine light came on and stayed on. After testing they found a sticking oil valve and replaced it it with a new one. They also took care of the reca engine light came on and stayed on. After testing they found a sticking oil valve and replaced it it with a new one. They also took care of the recall for the corosion problem of the RR Crossmember while the car was there. This way it saved me an extra trip to come back for that recall. Very satisfied...thank you!! More
by dbolchgb
Employees Worked With
Randy Irwin
