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#1 Cochran Buick GMC Monroeville

Monroeville, PA

4.6
553 Reviews

4520 William Penn Highway

Monroeville, PA

15146

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Showing 553 reviews

October 05, 2011

The service on my Saab 9-3 was satisfactory, but that is about the only thing that was. Those who I talked to were very unfriendly and the prices are just ridiculous. $199 for a new battery and $144 for a More

by bowks14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Stickel, Jim Stickel
Oct 17, 2011 -

#1 Cochran Buick GMC Monroeville responded

Dear Mr. Bowker, Thank you for allowing us to address your concerns. I understand our Director of Fix Operations, Dirk Harper, was able to shed some light on this situation. To reiterate, you should have been informed at time of service that your parts came with a first-rate warranty package. That fact in addition to the parts being specifically designed for your vehicle would have likely justified the expense. I believe he also broke down the labor costs and explained that we price this based on an industry standard. As far as any unpleasant treatment by our team members, we find this completely unacceptable and not at all how we expect our guests to be treated. We have made sure to seriously address this matter internally. Thank you again for expressing your concerns and giving us the opportunity to gain back your confidence. Sincerely, #1 Cochran

October 03, 2011

Have always been given good service and care. Sales people have always been frendly and met my needs for the type of car I was looking to purchase. More

by Andy Kapusta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Plimpton, Lee Plimpton
September 27, 2011

Bill was so awesome in every aspect of my experience. He knew so much about all of the cars that I was interested in and really found the perfect one for me! I am SOOO happy with my new car!! More

by agostinone1
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Beu
September 26, 2011

We were on a time limit when we came in & we were able to get the vehicle I wanted at a great price with very friendly service! More

by Lgomez1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Plimpton, Lee Plimpton
September 20, 2011

I had a great experience at #1 Cochran in Monroeville. My salesman Rick Bauer did an exceptional job in assisting me find a used car that got me the most value for the money. He stayed in touch with me t More

by bosox1433
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Bauer, Bill Heffelfinger, Larry Dowd, Rick Bauer
September 17, 2011

I was treated with the upmost repect that there could be. I was not pushed into purchasing my honda. When I was driving it everything on it was explained. We talked about the maintance and the type of oil, m More

by Denisesw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenyetta Jones, Kenyetta Jones
September 15, 2011

Vince was great...completely professional and knowledgeable... Extremely friendly and great to deal with... Would recommend asking for Vince to any of my friends looking for a vehicle. More

by lioness7466
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince, Vince Palmieri
September 12, 2011

This is the second vehicle I have purchased at the dealership and as always the service was excellent. The staff was enthusiastic as I was about purchasing a new car. I look forward to doing busines More

by nickmaddamma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Palmieri, Bruce Turner, Vince Palmieri
September 08, 2011

Lee was top notch! We walked into the dealership with intentions of looking around. Lee was prompt, courteous, and knowledgeable and now we own a new Cadillac. More

by williamedietrich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee, Lee Plimpton
September 06, 2011

Thank you very much,this has been the best experience my wife and I have ever had, you were very kind and helpful, no pressure at all. Rich you are the best. Good sales people are hard to find, you are one More

by cox
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Brozack, Richard Brozack
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