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#1 Cochran Buick GMC Monroeville

Monroeville, PA

4.8
699 Reviews

4520 William Penn Highway

Monroeville, PA

15146

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Showing 699 reviews

January 09, 2013

Unfortuantely, I've had a very challenging experience with #1 Cochran since I began the sales process. When I purchased the Escalade, the rear windshield wiper was not put on the vehicle. Subsequently, t More

by cmalley
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Marasco
Jan 14, 2013 -

#1 Cochran Buick GMC Monroeville responded

We understand your frustration over the issues with the wiper/windshield and most specifically, that its taken longer than necessary to resolve the situation. We're sorry for this inconvenience. We've tried to reach out to see how we may turn this experience around for you, but haven't heard back. Please know we're here at any point you should decide to discuss the matter. Sincerely, #1 Cochran Customer Care

January 09, 2013

service appointment was great, timely and professionally performed and the Enterprise rental staff were also great. Erica was extremely helpful. it ie always a pleasure to have my car serviced at Cochran. More

by dudlaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
January 09, 2013

Straightforward, and easy to work with. Vehicle was better than advertised, same day service and Vernon waited until it was convenient on my end to arrive. More

by chellie112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vernon Kephart
January 08, 2013

David Galanty was FANTASTIC!! I am glad I purchased my car here! I visited two other dealerships and by far these guys got my business! Keep up the great work!! More

by lisacorkey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 29, 2012

I was not planning to buy a car, only to look and get a price for comparison, but, I found the sales person to be very helpful, he was very straight forward, and helped me to get to a deal that was exactly More

by Tom De Bruin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom De Bruin, Shawn Smail
December 29, 2012

I worked with Chuck Yeager, Robert Frey and Shadd Murphy on the purchase of a 2013 Escalade and the sale of a 2006 Lincoln Navigator. This team was knowledgeable, friendly, efficient and responsive. I got More

by mconcordia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Concordia
December 28, 2012

I would like to thank John Marasco and James Thomas for helping me with my issue on my 2011 Gmc Sierra. John not only offered to resolve the problem with my tires,but went above and beyond to make sure I w More

by monwater
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Bell, John Marasco
December 23, 2012

I made an appointment via the internet for the Saturday before Christmas to look at/test drive a 2006 Cadillac When I arrived, the person I was to look for was not there but Dave Rocco took great care of More

by jlfritz123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Rocco, Mike Rotz
December 22, 2012

Very friendly and informative salesman. Excellent knowledge of the vehicle I was interested in. Answered all my questions and told me he was available should I need him after I had the vehicle for a More

by donandmarge
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Smail
December 12, 2012

Everyone at Cochran was very friendly and patient. I went there just to look as I like the GMC Terrains and was going to visit some Ford, Hyundai, Kia, Chevy dealers taht sold similar SUV's....I never l More

by Football5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Also Phil Dallas, Shawn Smail
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