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#1 Cochran Buick GMC Monroeville

Monroeville, PA

4.8
699 Reviews

4520 William Penn Highway

Monroeville, PA

15146

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Showing 699 reviews

April 22, 2013

This is the best purchasing decision I have ever made and I am not regretting a bit so far. I would like to thank David Rocco and John Mann for making the purchasing process easy and a memorable one. The qua More

by SrinivasNadadhur
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rocco, John Mann
March 21, 2013

All men were very knowledgeable, professional as well as personable with my interaction with each individual. Shawn being relatively new to the field conducted himself like a seasoned professional. He knew More

by wtwolfe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Tompkins, Shawn Smail
March 04, 2013

I was greeted at the door of #1 Cochran by Rick Bauer. He was warm and friendly and after spending just a short while with him I was telling him all about my family and he shared about his as well. I felt us More

by prettyhallar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Bauer, Warren Babish
February 21, 2013

I purchased a Dodge Nitro on January 25, 2013. On January 28, 2013 my heat quit working; I called, dropped my vehicle off and received it back the following day. I was told that they flushed it out and there More

by BrandyMartin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard Brozack
Feb 22, 2013 -

#1 Cochran Buick GMC Monroeville responded

Dear Brandy, We understand the frustration and disappointment you’ve experienced over both the repeated issues with your vehicle’s heating mechanism as well any impression you’ve had that you are being a “bother”. We are extremely sorry you’ve had this experience. Our customers are our #1 priority; your concerns have not been taken lightly and we are doing everything we can to turn your experience around. Our top technicians are replacing your vehicle’s heater core, and it will be back to you in working order promptly. We are also compensating the $200 you’ve had to spend in fuel expenses on the rental vehicle. We sincerely thank you for your feedback and hope you will give #1 Cochran another opportunity to regain your trust and respect. Sincerely, #1 Cochran Customer Care

February 17, 2013

Car buying is not something I look forward too, but this time was very easy. Chuck allowed my wife and I to take the test drive by ourselves and let the car sell itself. He was very knowledgeable about th More

by gdgschoemer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Palmieri, Chuck Schwer
February 13, 2013

Everyone was very helpful at the dealership. I especially liked how I did not feel pushed/pressured into making our decision. We are very happy with our new truck and will come back for future car purchases More

by macurak424
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Tompkins
February 11, 2013

I recently purchased a new 2013 GMC Terrain and was in need of some accessories installed. At the service center I was greeted by Clay Cova. He helped me above and beyond what I had expected. Normally I m More

by benbeard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
February 11, 2013

Vernon was an absolute joy to work with. Normally buying a new vehicle is a long, stressful, and fearful process. Vernon made this process fun, enjoyable, and exciting. He was able to meet all my needs and More

by benbeard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
February 10, 2013

This was my first time every buying a car thru a dealer ship and getting financed. #1 Cochran made it the best experience ever!! Thanks so much and a spacial thanks to my sales guy Kenyetta Jones More

by Eishcollins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenyetta Jones
February 06, 2013

Excellent follow up on part of this dealership to make certain that the used vehicle I purchased was in the condition that it was sold as. I recommend this dealership for their honesty and integrity at ba More

by gerflorida
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Birdsong
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