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#1 Cochran Buick GMC Monroeville

Monroeville, PA

4.6
551 Reviews

4520 William Penn Highway

Monroeville, PA

15146

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Showing 551 reviews

January 29, 2021

Took my gmc terrain in for a minor tune up only to find out it was never done an I was charged $323 for parts an labor never done. When I came back in to notify them was told I would have to pay an additio More

by Thomasena k
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Bates, Bryan Downs, Ron Bettencourt, Gerry Tyler
Feb 05, 2021 -

#1 Cochran Buick GMC Monroeville responded

We’re sorry to hear we disappointed you, Thomasena. If you would like to speak to a member of our Customer Care team regarding our pricing, please email feedback@cochran.com.

July 28, 2020

Last month, I stopped by the dealership to look at a Yukon Denali. I saw a really nice one in the showroom and I asked if I could test drive it. I was told that a test driving vehicle was not available More

by amtg
Recommend Dealer
No
Employees Worked With
Arthur Bloom
Jul 30, 2020 -

#1 Cochran Buick GMC Monroeville responded

We're very sorry to hear about your experience. If you would like to speak to a member of our Customer Care team, please email feedback@cochran.com.

July 03, 2020

So I called about a car said they had it went there test drive it did all paper work. Just for them to tell me they sold it 4 days before that they was sorry so they wasted 21/2 hrs there for nothing. There More

by Luke5619
Recommend Dealer
No
Employees Worked With
Names not listed
Jul 08, 2020 -

#1 Cochran Buick GMC Monroeville responded

We understand your frustration and sincerely apologize. That error should have been caught. Management has been informed and steps to prevent this from happening again will be taken. Our team did confirm showing you other options in place of it. If you would like to speak further with a member of our Customer Care team regarding your experience, feel free to email feedback@cochran.com.

May 09, 2020

Angelo Wolfe was very knowledgeable and informative Angelo reached out to me today after looking for a vehicle online. He helped me by narrowing down what I am looking for and gave me a lot of informat More

by Sandy Sutherland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Wolfe, Sales
May 22, 2020 -

#1 Cochran Buick GMC Monroeville responded

We appreciate your kind feedback. We're here to help you with all of your automotive needs when it's decision time :)

March 12, 2020

Steve made this car purchase the smoothest I have ever seen. I have never dealt with a dealer where the communication was so on track! More

by Barb
Recommend Dealer
Yes
Employees Worked With
Steve Phillips
Apr 29, 2020 -

#1 Cochran Buick GMC Monroeville responded

We are happy to make sure that you have the smoothest car-buying experience possible. We thank you for your kind words & we look forward to seeing you on the road. Enjoy the new ride!

March 11, 2020

Steve Phillips from Cochran did a terrific job for me during and after my Crosstrek purchase. He was professional, prompt and responsive. I recommend him without reservation. More

by JLG
Recommend Dealer
Yes
Employees Worked With
Steve Phillips
Mar 11, 2020 -

#1 Cochran Buick GMC Monroeville responded

We appreciate your kind words & recommendation. It's our pleasure pairing you with the vehicle that best suits your needs. We look forward to seeing you on the road. Enjoy your Crosstrek!

March 10, 2020

My third subaru forester from Steve Phillip's and cochran subaru. Steve and the whole team made everything easy and simple. Only decision I had to make was color. Very satisfied. Kenneth Keller More

by K. Keller
Recommend Dealer
Yes
Employees Worked With
Steve Phillips
Mar 11, 2020 -

#1 Cochran Buick GMC Monroeville responded

We appreciate your kind feedback, as well as the continued opportunity to find you the right vehicle. We look forward to continuing our relationship with you down the road.

February 25, 2020

I dread the car buying experience but Steve made the process so easy and no-hassle. Very knowledgeable and efficient. I love my new (used) car! More

by cdomasco
Recommend Dealer
Yes
Employees Worked With
Larry Dowd, Steve Phillips
Feb 28, 2020 -

#1 Cochran Buick GMC Monroeville responded

We completely understand the apprehension when it comes to buying a new car, so we do all that we can to make it as pleasant as possible. Thank you for the opportunity to create a pleasant car-buying experience for you. Enjoy the new (to you) ride!

January 13, 2020

Bryan Downs is the #1 in #1 Cochran Excellent service. All I have to do is express a vehicle concern and Bryan totally understands what I am trying to express! He is very thorough in e More

by elderlois
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Downs
Jan 14, 2020 -

#1 Cochran Buick GMC Monroeville responded

Thank you so much for your kind words. It is our pleasure taking care of your service needs. We look forward to seeing you again soon.

November 12, 2019

Steve made the new car buying process completely seamless. I was without a vehicle when my truck finally expired after 12 years but Steve has me in a new car in just a couple hours. Great experience More

by Robandanne
Recommend Dealer
Yes
Employees Worked With
Steve Phillips
Nov 13, 2019 -

#1 Cochran Buick GMC Monroeville responded

We appreciate your kind words. Thank you for giving us the opportunity to assist in your search for the right vehicle. We look forward to seeing you on the road.

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