#1 Cochran Buick GMC Monroeville

In my opinion Mr. Vince Palmeri should be "training" salesman!! When we purchased our first car from him some ten years ago I thought he must have just been having a good day....he was terri "training" salesman!! When we purchased our first car from him some ten years ago I thought he must have just been having a good day....he was terriffic!! However ten years and about five cars later we have learned that the man we met that day was who he truly was. He was honest, informative, knowledgeable and never never pushy! He gave us every bit of info about each purchase that we needed to know as well as all financing options available to us. As a consumer making a major purchase we come somewhat skeptical due to rumors that follow salesmen in general. Mr. Palmeri has erased every doubt we ever had regarding car salesmen. I have reccomended him to my parents, siblings, children and grandchildren!! There is no "buyer beware" when dealing with him. He is always upfront about everything answering all our questions and when we make a purchase from him we know we have gotten the best deal that any dealership could offer!! We have always been treated with total respect from him as well as those in the service department. All follow up appointments are timely and informative never pushing unneeded services. The service from Mr. Palmeri doesn't end with the sale...he is always available by phone or in person to answer any questions that may arise whether it is two weeks or two months after the sale. Purchasing an automobile is one worry our family no longer has. Thank you for making purchasing a car a pleasant informative experience!!! Something we never expected but are so happy we have!! More

Bob Shaw was extremely helpful in selecting a car to match my requirements, but especially in matching my price needs. He answered all my questions about new features that I was not familiar with from match my requirements, but especially in matching my price needs. He answered all my questions about new features that I was not familiar with from my older Subaru, and helped point out details of operation. He even found new floor mats to match the interior. Bob made the overall experience much more pleasant than prior car-buying frustrations. More

Rich was very helpful and courteous. Knows the car business very well. Went way above and beyond. Worked with me very well to get me the deal that I wanted. Larry Dowd was also very helpful and cour business very well. Went way above and beyond. Worked with me very well to get me the deal that I wanted. Larry Dowd was also very helpful and courteous and knows the finance and insurance aspect very well. Both men were eager to answer every question that I had. They were both very truthful and honest. More

Everyone has been so helpful throughout the entire process of leasing to routine maintenance. Cochran's customer service is the best the I am have experienced in some time. Thanks! process of leasing to routine maintenance. Cochran's customer service is the best the I am have experienced in some time. Thanks! More

After we had tires rotated, one sensor wasn't giving the correct pressure. Went back once, and after two hours wait, was told sensor had relearned TPM. Two hours later, the sensor totally ceased funct the correct pressure. Went back once, and after two hours wait, was told sensor had relearned TPM. Two hours later, the sensor totally ceased functioning. Second time back, again after a two hour wait, was told new sensor placed. So far it is still working. It took two trips back and four hours after the problem was discovered to get it fixed. More

Great service I highly recommend this dealership. Excellent customer service it was very professional and friendly. Repair work was finished on time and it was quality work Excellent customer service it was very professional and friendly. Repair work was finished on time and it was quality work More

I have a 2004 Saturn that's going to a family member. John and the mechanic Jason worked with me to get it back into great shape. Much appreciated! John and the mechanic Jason worked with me to get it back into great shape. Much appreciated! More

Carmen was super helpful and friendly. I got my car back, good as new, in a timely manner. He called and kept me up to date on what they were doing which I greatly appreciated. good as new, in a timely manner. He called and kept me up to date on what they were doing which I greatly appreciated. More

After being hit by a deer, my car was assessed as unsafe to drive and they drove me back to my house while the work was being done. When the work was finished and I was completely satisfied, they arranged to drive and they drove me back to my house while the work was being done. When the work was finished and I was completely satisfied, they arranged to return my rental car and I could just go home with everything taken care of. They were very kind and neighborly. They made me feel comfortable. They are Great! Thanks for asking. More

We came to Cochran expecting to replace our old Buick with a later model used car. When we first entered the dealership, we expected to be stampeded by salespersons. It was just the opposite. Everyone with a later model used car. When we first entered the dealership, we expected to be stampeded by salespersons. It was just the opposite. Everyone was friendly without being overbearing. We caught the attention of Mr. Douglas and he made us feel comfortable right from the beginning. He was casual, yet professional. He's just the kind of salesperson everyone likes to encounter. He answered all of our questions to the best of his ability. When he couldn't answer a question, he was forthright and told us he would ask someone else who could. We left Cochran with a new car. I think that is due in large part to the integrity we felt Mr. Douglas displayed. More