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#1 Cochran Buick GMC Monroeville
Monroeville, PA
564 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 564 reviews
July 21, 2012
I have always got exceptional service at the dealership this the day I bought my car and only have them work on my car and the service people have always explained what they found before doing any work. T this the day I bought my car and only have them work on my car and the service people have always explained what they found before doing any work. They have even spoke to my husband on my cell phone to explain it to him. More
by pkwhatule
Employees Worked With
Kristia Whatule, John Marasco
July 19, 2012
I cannot say enough good things about Ed and Donna. They are friendly (always a smile), always willing to help you, go out of their way to help you and make sure you are satisfied with everything. They wer are friendly (always a smile), always willing to help you, go out of their way to help you and make sure you are satisfied with everything. They were really great with this last serious problem. Handled it to make it easier on us. More
by mjjdhhgs5
Employees Worked With
Ed Hickman, John Marasco
July 19, 2012
Very professional service. Problem explained and service work was done in a timely fashion. Cant ask for anything more. Price of diagnosics could be lowered if work is done at the dealership. work was done in a timely fashion. Cant ask for anything more. Price of diagnosics could be lowered if work is done at the dealership. More
by Pitsboig
Employees Worked With
John Marasco
July 19, 2012
I was told I would be called re status and need for repairs. Car left overnight At 2:00 pm I called to check on car needs for repair explained. They were unable to explain one of my concerns. Te repairs. Car left overnight At 2:00 pm I called to check on car needs for repair explained. They were unable to explain one of my concerns. Tensioner belt replaced, squeal still present, but not as bad. Car still vibrates when accelerating slowly in stop and go traffic, this is the unexplained problem More
by Kandy
Employees Worked With
I don't know. John something, John Salmon
July 17, 2012
Easily made appointment over phone-confirmed by email. Easily made appointment over phone-confirmed by email. Arrived a little early but was immediately taken in. Well satisfied with work done and price Easily made appointment over phone-confirmed by email. Arrived a little early but was immediately taken in. Well satisfied with work done and price. Representative friendly and helpful. Comfortable waiting are. More
by Robert Maddock1
Employees Worked With
John Marasco
July 15, 2012
I did not like how this salesperson “played games” with me over the price. His first offer was a “stupid offer” and insulting! He did not offer the 0% 60 months option until I brought it up. He knew what m me over the price. His first offer was a “stupid offer” and insulting! He did not offer the 0% 60 months option until I brought it up. He knew what my credit score was, yet the first offer was based on a very high interest rate for someone with poor credit. The trade in value of my car was in the lower end of the range. This was done just to make me feel like I got a “good deal” when he came back with the second offer, which was still off base. It took 5 rounds before we came to a price. The games they play makes me feel like they are trying to rip me off. I know they want to maximize profits but you have to be real about the price. This salesperson talked down to me and made me feel very uncomfortable. This could have been a very easy transaction, I knew exactly which car I wanted and I was ready to buy so why did they think they had to play games and keep me there for almost 5 hours! I’m glad I only buy a car every 5 or 6 years! I love the car it is exactly what I wanted but the buying experience dampens my enthusiasm for it. More
by DR_X
Employees Worked With
Randy Irwin
July 13, 2012
LIARS, THIEVES, SCANDALOUS, DO NOT BUY OR UTLIZE THEIR SERVICE EVER 1!!!!!! The cannot be trusted. I've been dealing with service ever since I bought my car (1 1/2 years) and they are filthy downright SERVICE EVER 1!!!!!! The cannot be trusted. I've been dealing with service ever since I bought my car (1 1/2 years) and they are filthy downright liars, and I have it on tape. I've had to hire a lemon-law attorney and sue them. I've also started getting my service at another dealership that can be trusted. Countless experiences of phone calls not being answered or returned, misinformation, lying, manipulation of the GM system, and misinformation. For example: the 27 point safety inspection/fluid top off that one is supposed to receive with an oil change: its all hype. After my oil change, I had to come home and fill my own fluids. I also took it to my hometown mechanic for a trustworthy, pre-vacation road trip inspection. They should not be trusted. I will never buy anything from them, including service, ever again: and neither will anyone I know. I am currently pursuing a lawsuit under the Lemon law/Breach of Warranty Act... it has been over a year since this began so unless you want to dedicate countless hours driving back and forth to #1 Ripoff, and have to sue them, don't deal with these scoundrals. One of my fellow members of the Boy Scouts of America Used to work for them, and he has indicated they are not to be trusted (he is a former employeea, an eagle scout, and and outstanding, upstanding member of the community). DONT BUY ANYTHING FROM THEM More
by kftmvza
Employees Worked With
John Salmon
July 13, 2012
The service department has always been professional yet friendly and courteous. Keeps me informed on the progress of the repairs and discusses needed repairs in detail. friendly and courteous. Keeps me informed on the progress of the repairs and discusses needed repairs in detail. More
by caddy04
Employees Worked With
James Thomas
July 12, 2012
Each time I have dropped my car off or have waited the precess is seamless. They have been accurate with the amount of time needed and accommodating for any last minute addition of service. precess is seamless. They have been accurate with the amount of time needed and accommodating for any last minute addition of service. More
by davegray
Employees Worked With
David E Gray, John Marasco
July 11, 2012
Brand new car, but the floor mats were coming apart. Brand new car, but the floor mats were coming apart. Good news, I was given 2 new floor mats (driver's and front passenger) at no cost for replaceme Brand new car, but the floor mats were coming apart. Good news, I was given 2 new floor mats (driver's and front passenger) at no cost for replacement. Bad news, for some reason it takes 45min to "install" floor mats. Would have rather them just give me the mats and send me on my way. Made me late for my next appointment. More
by PWhitaker
Employees Worked With
patricia r whitaker, John Marasco
