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#1 Cochran Buick GMC Monroeville

Monroeville, PA

4.8
697 Reviews

4520 William Penn Highway

Monroeville, PA

15146

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Showing 697 reviews

October 17, 2013

My wife's vehicle was at the dealership for service and I started to look at new cars as an option instead of paying for the repair since it was out of warranty. Our salesperson was great. He was not More

by jsmith0727
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Bloom, James Tompkins, Philip Dallas
October 11, 2013

John has replaced a new console with a damage used console against my decision. They have caused additional damage to my car and were going to correct the damage they caused. Then when requested I More

by StacyGamt
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dirk HarperI, John Marasco
Oct 25, 2013 -

#1 Cochran Buick GMC Monroeville responded

Ms. Gamt, We understand you're upset if the vehicle repairs did not meet your expectations. We're sorry you're disappointed. As you know, the cup holder/console that needed to be replaced is no longer manufactured for ’06 vehicles. Since you were unhappy with the new version we installed, we found a second-hand piece which we restored and presented to you for approval before installing. The cuts in the carpet are factory cuts made to fit around the interior equipment of the vehicle. Again, we’re very sorry you’re disappointed. We would welcome the opportunity to work with you in the future and do what we may to restore your faith in #1 Cochran. Sincerely, #1 Cochran Customer Care Team

September 12, 2013

Rick was a very nice salesman, took the time to review the car. Would recommend him to any potential customer. Overall a good experience in purchasing a used car. More

by ginnylyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Bauer, Mike Rotz, Jim Birdsong
September 06, 2013

I submitted an online credit app. Justin called me and said that they would like me to come in and pick a car, that I was approved. I did exactly that but the experience was bad. Justin told me that it wa More

by DrTrenga
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin, Dave Rocco, Warren Babish
Sep 23, 2013 -

#1 Cochran Buick GMC Monroeville responded

Dr. Trenga, We understand you’re upset over the misunderstanding that took place in regard to your credit application. We’re very sorry for any communication breakdown that may have occurred. When you originally came in, we exhausted all options in an attempt to approve your application. Again, we apologize if lines were crossed at our end and you were asked to come back a second time. We in no way wish to cause you embarrassment or humiliation. If there is anything we may do for you in the future, we’d be happy for the opportunity. Sincerely, #1 Cochran Customer Care Team

August 28, 2013

I had previously just been at Day Chevrolet before going to your dealership...#1 Cochran Monroeville and I must say...your name says it all!! #1 is definitely the experience I had during my visit to your de More

by steve82163
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Brozack
August 20, 2013

Bob was a great sales consultant . 100 percent satisfied. If we look to do business again we will do it here. Great service. Got treated very nicely. kind and generous More

by bellswaldo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Shaw , Bob Shaw
August 14, 2013

I brought my 2012 Buick Lacrosse in to have the interior door handle fixed and to have them look at a noise the engine was making. Despite having the incorrect part shipped, Carmen stayed in constant contac More

by kohrsdp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
August 10, 2013

Jim Powers went above and beyond to make this a great experience. We will be back, and soon! He made me feel comfortable, and I never doubted my purchase. I will recommend him to everyone! More

by Dstead
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Powers
July 30, 2013

In my opinion Mr. Vince Palmeri should be "training" salesman!! When we purchased our first car from him some ten years ago I thought he must have just been having a good day....he was terri More

by pattiann7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Palmieri
July 29, 2013

Bob Shaw was extremely helpful in selecting a car to match my requirements, but especially in matching my price needs. He answered all my questions about new features that I was not familiar with from More

by hillsidex
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Shaw, Bob Shaw
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