#1 Cochran Buick GMC Monroeville

When I make my appts they are in line with the time I plan on waiting. James Thomas always keeps me updated and explains what needs to be done (if needed) The only thing with the waiting room is having plan on waiting. James Thomas always keeps me updated and explains what needs to be done (if needed) The only thing with the waiting room is having the talk shows on I think more people (especially men) would rather have a news network on. (example: Fox news--Cnn-msbn-ect) I'm truly satisified with the service that I receive from Cochran. More

Overall the service in general at the Buick - Cadillac - GMC dealership is OK. I can't say customer service is bad but it could be better. Basically, there is a huge difference in the overall experience b GMC dealership is OK. I can't say customer service is bad but it could be better. Basically, there is a huge difference in the overall experience between the old Saturn service department and the Buick - Cadiallac - GMC service department. Saturn was just friendlier with better explanations, I did not have to worry about going over the car before driving home to look for thinks like missing caps on tires and things like that. It think I got spoiled picking up the car washed and cleaned and not having to worry about the little details when I was able to pick up the car from Saturn. It just is not like that anymore. More

I came in for service, they were courteous and helpful, very willing to do whatever to resolve your problems in a professional manner. Always seem to be in a good mood. very willing to do whatever to resolve your problems in a professional manner. Always seem to be in a good mood. More

Darla always provides friendly and helpful service. With short notice she was able to fit us into the next day's schedule. Service like that is what brings us back! short notice she was able to fit us into the next day's schedule. Service like that is what brings us back! More

I spoke to a gentleman name Andrew of Monroeville GMC. He gave me the phone number to roadside assistant and made a reservation for my tire to be look at the next day as they were towing my car that day. I w gave me the phone number to roadside assistant and made a reservation for my tire to be look at the next day as they were towing my car that day. I was at work when all of this took place. My brother who was off work that day stay at the house and waited for my Terrain to get towed. I had a slow leak and wanted it to be check before I moved it. Once GMC would look at it I know that they would be honest and fair and telling me the details. They was. Excellent service with a smile I must say when I told my wife that everything is good. Nikko did a good job the next day of taking care of me.Kudos to the GMC team. --Royal More

Dropped car off they told me about an hour and a half got back it was all ready to go. Very nice staff. I am very happy with the service department at this point. back it was all ready to go. Very nice staff. I am very happy with the service department at this point. More

I had the best experience at this dealership. I would reccomend this dealership to my friends and family. I will buy another vehicle from.this dealership. reccomend this dealership to my friends and family. I will buy another vehicle from.this dealership. More

JAMES THOMAS IS VERY NICE TO DEAL WITH WHEN IT COMES TO SPEAKING REGARDING THE CAR SERVICE NEEDED TO FIX MY VEHICLE. ONCE IN THE SHOP IT IS COMPLETED IN A TIMELY MANNER. SPEAKING REGARDING THE CAR SERVICE NEEDED TO FIX MY VEHICLE. ONCE IN THE SHOP IT IS COMPLETED IN A TIMELY MANNER. More

It is very nice to find that the employees of #1 Cochran value the customer above the dollar. I will buy all of my cars from this dealership. Thanks guys! value the customer above the dollar. I will buy all of my cars from this dealership. Thanks guys! More