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#1 Cochran Buick GMC Monroeville
Monroeville, PA
556 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 556 reviews
February 21, 2013
I purchased a Dodge Nitro on January 25, 2013. On January 28, 2013 my heat quit working; I called, dropped my vehicle off and received it back the following day. I was told that they flushed it out and there 28, 2013 my heat quit working; I called, dropped my vehicle off and received it back the following day. I was told that they flushed it out and there was a clog blocking the heat. It worked for 3 days, I had to call and return my car back to them on February 5, 2013, they kept it for 2 days, replacing some parts, it was returned to me on February 7, 2013 and on February 8, 2013 my heat stopped working AGAIN! Dropped it back on off on the 11th and was told I would be able to pick my vehicle back up on the 13th, I called repeatedly and couldn’t get ahold of anyone, finally when I someone called me back I was told that I couldn’t have my vehicle back till the 14th. I got my car back and that evening I drove it to New Jersey that Saturday it quit working AGAIN! It is currently back at the dealership. With all these times with it going back to them I’ve been given a crappy rental vehicle. A Chevy Impala I was given was TERRIBLE on gas, and 2 times it was given to me empty. I have spent almost $200 of MY money fueling this vehicle that isn’t even mine. On one occasion I watched one of the workers pull the car around, go into the manager’s office and tell him that there was no fuel in the car and if he should put gas in it, the manager told him no. I am to the point of hiring an attorney to take care of this issue, I haven’t even made a payment on this vehicle yet, and they have had longer than me. On top of that my warranty is going to be running out and I haven’t driven the car more than a week/week and half. I feel like I’ve been treated more like a bother than a customer who made a purchase with them. I will NEVER buy from them again and I will make sure I tell everyone the service I have been given. I am really disappointed that my husband and I even decided to pull into that dealership. More
by BrandyMartin
Employees Worked With
Richard Brozack
February 17, 2013
Car buying is not something I look forward too, but this time was very easy. Chuck allowed my wife and I to take the test drive by ourselves and let the car sell itself. He was very knowledgeable about th time was very easy. Chuck allowed my wife and I to take the test drive by ourselves and let the car sell itself. He was very knowledgeable about the cars and sold facts not BS. When it came time to make a deal, all of the pricing was shown and he took the time to find other discounts we were entitled to. No need for the let me talk to my manager back and forth I have experienced at other dealerships. We can only hope that the Service business is the same way. We really appreciated how easy things were. More
by gdgschoemer
Employees Worked With
Vince Palmieri, Chuck Schwer
February 13, 2013
Everyone was very helpful at the dealership. I especially liked how I did not feel pushed/pressured into making our decision. We are very happy with our new truck and will come back for future car purchases liked how I did not feel pushed/pressured into making our decision. We are very happy with our new truck and will come back for future car purchases. More
by macurak424
Employees Worked With
James Tompkins
February 11, 2013
I recently purchased a new 2013 GMC Terrain and was in need of some accessories installed. At the service center I was greeted by Clay Cova. He helped me above and beyond what I had expected. Normally I m need of some accessories installed. At the service center I was greeted by Clay Cova. He helped me above and beyond what I had expected. Normally I made to feel belittled by services centers but not at #1 Cochran GM. Everything was completed very fast and with a smile. I fully intend to bring all applicable vehicles back to this location. Highly Recommended! More
by benbeard
February 11, 2013
Vernon was an absolute joy to work with. Normally buying a new vehicle is a long, stressful, and fearful process. Vernon made this process fun, enjoyable, and exciting. He was able to meet all my needs and a new vehicle is a long, stressful, and fearful process. Vernon made this process fun, enjoyable, and exciting. He was able to meet all my needs and work around my busy schedule. This was my first time doing business at this dealer, and thanks to Vernon, it will not be my last! More
by benbeard
February 10, 2013
This was my first time every buying a car thru a dealer ship and getting financed. #1 Cochran made it the best experience ever!! Thanks so much and a spacial thanks to my sales guy Kenyetta Jones ship and getting financed. #1 Cochran made it the best experience ever!! Thanks so much and a spacial thanks to my sales guy Kenyetta Jones More
by Eishcollins
Employees Worked With
Kenyetta Jones
February 06, 2013
Excellent follow up on part of this dealership to make certain that the used vehicle I purchased was in the condition that it was sold as. I recommend this dealership for their honesty and integrity at ba certain that the used vehicle I purchased was in the condition that it was sold as. I recommend this dealership for their honesty and integrity at backing up the quality of their used cars. More
by gerflorida
Employees Worked With
Jim Birdsong
February 02, 2013
Loved these guys! It was a great experience. Very straight to the point- no gimmicks- no run arounds! My only mistake was not going to these guys first!! straight to the point- no gimmicks- no run arounds! My only mistake was not going to these guys first!! More
by kaylee.eyth
Employees Worked With
Richard Brozack
January 26, 2013
Shawn was great -- he didn't come on too strong but was very knowledgable. We weren't even planning on buying that day, rather doing research. He got us a deal much better than we expected and we didn't ha very knowledgable. We weren't even planning on buying that day, rather doing research. He got us a deal much better than we expected and we didn't have to sit at the dealership all day; that was great because we has our children with us. More
by Cschaefer423
Employees Worked With
Shawn Smail
January 25, 2013
From the moment we pulled on the lot - top notch service! Dave Rocco asked just the right questions and helped us to narrow down our search for a new car. We were in and out and driving away as satisfied cus Dave Rocco asked just the right questions and helped us to narrow down our search for a new car. We were in and out and driving away as satisfied customers in no time at all! More
by etinz
Employees Worked With
David Rocco, Dave Rocco
