#1 Cochran Buick GMC Monroeville

Took my car in to get oil changed and tires rotated to only have my doors out of wack which was not like that when I took it. They denied they did anything to it. Lies. Will never return again. only have my doors out of wack which was not like that when I took it. They denied they did anything to it. Lies. Will never return again. More

Sorry ! I ever walk into this place. Lease a new truck ( all to happy to make the deal.) and did not get the 1 i wanted. They owed me a tonnear cover per c I ever walk into this place. Lease a new truck ( all to happy to make the deal.) and did not get the 1 i wanted. They owed me a tonnear cover per contract. Took 3 weeks to get it in made appointment to get it installed spent 2 hours to find out it was the wrong part and to reorder waited 3 weeks part came in made an appointment they spent 6 hours installing it completely wrong!!! talk to sales man he said he would take care of it 3 weeks go by maid another call again he said he would get right on it now another 3 weeks without any word. Guess i need to do it myself. SORRY ! I every walked into this place Sales, service and parts what a real piece of work. More

In the past Cochran's service has been very good. My recent purchase experience though gives me some pause to purchase from them again. The entire process was strictly transactional. The salespeopl My recent purchase experience though gives me some pause to purchase from them again. The entire process was strictly transactional. The salespeople were always rushed when speaking with them over the phone and neither the salesperson or sales manager thanked me for my purchase. I was very surprised by this this as this was the 4th vehicle I purchased from them. They have a huge selection of vehicles which is the primary reason why I'd still recommend them. But be forewarned. More

I was having a serious mechanical issue with my GMC Sierra truck and was concerned it would breakdown on the road. I began calling GMC service departments in my area in an effort to find a service de Sierra truck and was concerned it would breakdown on the road. I began calling GMC service departments in my area in an effort to find a service department which would take my truck that day. Finally, I reached Cochran Buick/GMC and the woman scheduled me for an appointment at 1:00 that day (45 minutes from the time of my call). I drove 1/2 across Allegheny County to Cochran only to be told that no appointment had been scheduled. Moreover, the truck could not be looked at that day and it was unlikely that they would look at before Monday. The service rep did not attempt to offer an accomodation and at one point he haughtily informed me that "that's why people make appointments". I reminded him that I "had" made an appointment and that I just didn't make up the entire story just to waste gas and time. He stared blankly at me the entire time. I've never liked Cochran sales department and only called the Service Dept because I was desperate. Some things never change.... They are a bush league outfit. More

Sold me a car in 2021 with a bad carfax, wouldn’t rectify the issue, lost $2500 on my trade 6 months later… high upset will never purchase from there again the issue, lost $2500 on my trade 6 months later… high upset will never purchase from there again More

Our purchasing of the 2022 Cadillac CT5 was a great experience from the test drive to the finalization of all the car details before driving home. The salesman Shawn and the Sales Manager Dale were fri experience from the test drive to the finalization of all the car details before driving home. The salesman Shawn and the Sales Manager Dale were friendly, knowledgeable, and considerate of all our thoughts and desires with our trade and our purchase. No high pressure , they gave me time to decide. I will be a returning customer for sure. More

Poor service at the gmc dealership! Navigation in my car worked until I had service! Now the navigation does not find the address, service manager rude, very rude!! Asked to speak to Navigation in my car worked until I had service! Now the navigation does not find the address, service manager rude, very rude!! Asked to speak to his boss, was told it was mr Cochran , but refused to tell me how to contact him! Got to oil changed and tires rotated, every tire has different pressure according to gmc OnStar app! Inspected car without emission report! Lies lies and more lies! I want to speak to his boss More

The service was great and they helped me get into something I liked and can afford something I liked and can afford More

Bought a 2018 Buick Encore Andrew helped us with the delivery explain the vehicle runs fantastic and he's awesome thank you will be back to get another delivery explain the vehicle runs fantastic and he's awesome thank you will be back to get another More