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#1 Cochran Buick GMC Monroeville
Monroeville, PA
555 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 22, 2018
Excellent Emmanuel Beard is the reason I came to #1 Cochran. He was in high demand that day yet was courteous, patient & helpful. I appreciate him and the other Emmanuel Beard is the reason I came to #1 Cochran. He was in high demand that day yet was courteous, patient & helpful. I appreciate him and the others at the dealership who made the experience an enjoyable one. I left with a wonderful new Hyundai. More
by SMT
Employees Worked With
Victor Yakin, Warren Babish, Emmanuel Beard
March 20, 2018
Best car buying experience ever! This was the best car buying experience ever! I was warmly greeted at the door by Emmanuel Beard. He listened to what I was looking for in the relaxe This was the best car buying experience ever! I was warmly greeted at the door by Emmanuel Beard. He listened to what I was looking for in the relaxed atmosphere and layout of the dealership without judgement. He is both extremely professional and personable. He didn’t try to take advantage of me and sell me something that I didn’t want. Emmanuel submitted my request to Warren Babish. Warren is also very professional and personable and made me feel very comfortable while my information was being reviewed for financial approval and I was able to get the car that I wanted. Emmanuel then patiently took the time to show me every detail of my newly purchased car. I am extremely happy with my purchase!! I absolutely Love the service Emmanuel provided. He was attentive and intuitive. I was treated with great care and respect. These Gentlemen, Emmanuel Beard and Warren Babish are awesome at what they do! I will refer all my family and friends to Emmanuel for their future vehicle purchases. I will also definitely return for future purchases. Sincerely, Tina M.Jackson More
by TMJackson1
Employees Worked With
Ms. Mary , Warren Babish, Emmanuel Beard
January 17, 2018
Wasted my time then Offended I called ahead to ask to view 2 used vehicles listed online as at the Cochran Wm Penn Hghwy location. I wanted someone to locate and prepare the vehic I called ahead to ask to view 2 used vehicles listed online as at the Cochran Wm Penn Hghwy location. I wanted someone to locate and prepare the vehicles for a test drive. When I showed up I was told by sales consultant Harry Gosnell that one of the vehicles was sold. We then set about trying to locate the other vehicle by driving to the detail location. Only to find out that it wasn't there either. We then went to the area that specialized in used vehicles and found out that vehicle was transferred to a different location. We tried to locate 2 other vehicles my wife had sent me links to in the mean time, supposedly at the same Cochran location. One may have been sold, the other maybe transferred. At that point Harry Gosnell sat me down with Jim Powers who supposedly knew the used car inventory better. I asked to see a list of available vehicles. He said, "you can look at the list, but they may not be here". I asked if they had a list of used vehicles on site. He said, "No". I suggested that it would be helpful to have a list of vehicles that were actually on site. He became dismissive and defensive at this point and commented that,"He's never needed or used that before". After a few more comments back and forth I asked him if he was aware that he was offending me. I would like to note that he never apologized At this point some managers came over and tried to fix the situation. They were not able to go back in time and take back the offense, so I left More
by adamV
Employees Worked With
Jim Powers
November 17, 2017
Customer service #1 We have been taking our 2015 GMC sierra 2500hd Denali to Cochran since we bought it. ( We didn't buy it from cochran). Every single time we call or ta We have been taking our 2015 GMC sierra 2500hd Denali to Cochran since we bought it. ( We didn't buy it from cochran). Every single time we call or take it in we have been treated great. Brian Downs, has been so accommodating. Went above and beyond to get our horn fixed. Couldn't be happier with our service from Cochran GMC Monroeville! More
by June Proviano
Employees Worked With
Bryan Downs
September 02, 2017
200 dollars an hour more than my cancer doc. makes. have been doing business with Cochran 40 yrs. have a new lease car with 1,600 miles on it they told me a chipmunk chewed through wires on a 7 dollar p have been doing business with Cochran 40 yrs. have a new lease car with 1,600 miles on it they told me a chipmunk chewed through wires on a 7 dollar part and charged me 203 dollars to replace it .It took 40 minutes to do so, I just got my boy friend to do business with them in march combined we make payments totaling 700 a month. both cars are under warranty I think its time to do business with another car dealer I am sure I can find one. More
by Twigg
Employees Worked With
Bo Bickerstaff, Gerry Tyler
July 08, 2017
Top-notch! This is the fourth car in a row we bought with Vince as our salesman. Excellent service honest and helpful. Highly recommend. Go see Vince if you need This is the fourth car in a row we bought with Vince as our salesman. Excellent service honest and helpful. Highly recommend. Go see Vince if you need a new ride! -Adam and Allison Forgie More
by Forg17
Employees Worked With
Vince Palmieri
February 14, 2017
Go elsewhere for warranty repairs! I took my Cadillac in for warranty repairs near the end of warranty and had a few repairs that were needed . When I picked it up no problem foun I took my Cadillac in for warranty repairs near the end of warranty and had a few repairs that were needed . When I picked it up no problem found is what was on order. I contacted GM about unaddressed problems so the service manager Brian called me and said he would take care of it on the next visit. I returned showed Brian the problems again a few were done and others ignored. Do yourself a favor and go elsewhere! More
by Jerry
Employees Worked With
Brian service manager, John Salmon
October 31, 2016
RECALL SERVICE I called to make an appointment given next day early. arrived at the dealership was greeted by the service adviser, The paper work was quickly proce I called to make an appointment given next day early. arrived at the dealership was greeted by the service adviser, The paper work was quickly processed. shorty after the service. Also THANK YOU for the car wash I was very satisfied with this visit. More
by Bentz, ml
Employees Worked With
Bryan Downs
October 22, 2016
Deceitful, rigged, and unprofessional. Let me tell you about salesmen Chuck. In the beginning of my car shopping experience he was kind, funny, quite a jolly large middle aged man. He told Let me tell you about salesmen Chuck. In the beginning of my car shopping experience he was kind, funny, quite a jolly large middle aged man. He told me, "We are upfront here with prices and promotions and I want to get you the best deal!" This is the furthest from the truth! I was lied to about the price of a vehicle from a salesman. I was given one solid price just a week ago. I went back today and the sales person stated he never gave me that price and then proceeded to lie to the sales manager and I about the situation and price given. I proceeded to ask to speak to the sales manager which made the situation even worse. He came out to speak to me while the salesman stood over me using intimidation and body language that was threatening. They both acted unprofessional; talking over me and denying any wrong doing. The sales manager even admitted that prices can change week by week when originally I was told that promotions only change month by month. After I told both men that there price system is rigged and that I wouldn't be doing any business with the dealership the sales manager asked me to leave his showroom. This situation is just absolutely unbelievable, embarrassing and absolutely unforgivable. I learned one huge lesson. Always get everything in writing, EVERYTHING! More
by Dustin Skelton
Employees Worked With
Chuck Schwer, Randy Irwin
October 11, 2016
Good Experience Great cars great people! I spent a few hours with Donna today finding a new car. A few glitches with the system, but otherwise it worked out great. Great cars great people! I spent a few hours with Donna today finding a new car. A few glitches with the system, but otherwise it worked out great. More
by briansutton
Employees Worked With
Louis Douglas, Donna Dunnivan
