I purchased a vehicle from this dealership September 2023. Since then I've taken the car in for its regular maintenance and unexpected emergencies. I always received 100% customer service always going over and beyond. When I have driven in without an appointment and initially told they wouldn't be able to see my car for 2 hours. I was greatly impressed when after 35 minutes my car was ready for me to pick up. The the quality of their customer service doesn't start and end in their service department. We had a very satisfying experience with our salesman though when we visited a lot to look for the call. There was no pressure and he finalized the deal that night and picked up the car nice and clean the next morning. Overall rating is 10 out of 10 and I will return to purchase another vehicle and refer my friends and family to ask for Earl at New City Nissan.

I was recently in Honolulu and needed directions and stopped in at New City Nissan. Lisa, the receptionist was so helpful, friendly and kind by printing out directions for us. I used the restroom which was very clean. The area for people to wait while their cars were being serviced looked comfortable and clean. Being from Pennsylvania, I won't be buying a car in Hawaii, but if I needed to buy a car in Honolulu, I would buy it from New City Nissan. (((Just to submit this review, I had to enter a make and model on the website, but I did not have any work done.)))

What an incredible experience from Manhattan, Kansas. Our Son-In-Law and family just arrived in Honolulu for a three-year tour with the USAF. They were faced with last-minute rentals, huge rental car costs, and parking due to last-minute arrangements due to the disaster on the island of Maui. Our Sin-In-Law identified New City Nissan as having a pickup available that would handle his family of five. As we all know funds are not limitless for our service men and women, so we all threw in together and managed to get his family into the pickup without delay. Since Sunday 17 September 2023, we have worked with New City Nissan to coordinate payment through wire transfer. New City Nissan has been superb, obtaining the information needed to ensure a smooth wire transfer and transfer ownership to our Son-In-Law. We are so fortunate to work with this group of professionals who have been there every phone call and request with positive responses and suggestions. They know their profession and show it with every well-thought-out response. What a wonderful experience, thank you New City Nissan.

Dealer was trustworthy. Car was in good condition. Dealer cleaned up the car superbly before handing it over to us. I would buy from them again. A+.

Tony was great. Super easy process. Answered every questions I had, and was very accommodating while I was on the test drive and in the dealership. Will recommend Tony any chance I get!

Justin at New City Nissan got me exactly what I wanted at a great price and walked me thru entire process. I have purchased several vehicles and my experience at New City Nissan has always been a step above anyone else.