Kwame made my experience buying a vehicle A+. He is knowledgeable and a very gracious person! I love my Explorer!

My experience was excellent. Everything went well and timely and the service person was very helpful.

A big thank you to Amanda and Scott for taking care of me as quickly and professionally as they did. This was my first service appointment here with my new Bronco, and I rate it well above the average. Thank you.

Josiah was excellent! Honest and kind, willing to work with me to get the price I wanted and get me the vehicle I was hoping for :) 10/10 would shop from him again!

Work that was completed at this time met my expectation. The reason for 4 star is based on communication. Original estimate was $500 less than actual bill. When questioned I was told that it didn't include parts. That is an important piece of information to leave out. The estimate stated there could be adjustments at final bill but $500 is a BIG adjustment. The representative we were working with stated that it was the app/software that they work with and that he has complained about it in the past. Well I am adding to that argument. If I hadn't expected a bill around what the final cost was, I can tell you that you would be getting a 1 star rating and a very confrontational customer at pick up. What if I couldn't have afforded to pay the extra $500, how would you have handled it? Poor communication through Ford's app must be corrected for both your customer's and your staff.

Friendly, knowledgeable sales personnel. No sales pressure - focused on providing information. Professional approach to price and trade in discussion - none of the negotiating gimmicks that I have experienced elsewhere in the past.