Responsive and helpful dealership. They don’t charge ridiculous fees either like some dealerships. Easy to work with.

I have bought 10 vehicles in the last 10 yrs, 9 have been new. No telling how many in my adult lifetime (I’m 80 yrs old). In short, I’m not new to buying cars/trucks. KBC is 1 of only 2 dealerships that in each contact I felt they truly wanted me to feel comfortable & confident. And I was! I actually feel I have friends in the dealership!

I was in search of a very specific used vehicle regarding the exterior and interior. Combine those requests with the requirement of a certain drive type so I could tow it behind my RV and my choices near home were non-existent. I did a nationwide search and found exactly two vehicles that met my "wants and needs". One at Ken Batchelor in San Antonio and another at a dealership in Nashville TN. I began email contact with both. Robert Black at Ken Batchelor was very prompt to answer my questions. He also was able to negotiate a very fair deal for my trade value along with the purchase of the used vehicle I was interested in. He gave me an "out the door" price which is always how I shop for a vehicle so there are no surprises in finance with this or that "fee". We worked the deal all via email. My wife and I made the 700 + mile trip to San Antonio with the appointment to pick up the vehicle at 9:00AM on a Monday morning. We got there about 8:30. We were greeted friendly and asked if we had any other questions. We did a quick test drive and the vehicle was exactly as described. We stepped right into finance and all the paperwork was ready. In and out of finance in about 15 minutes. I was a little worried about working a "deal" completely over email and phone but Ken Batchelor Cadillac eased the concern by providing a full Carfax and the inspection report from when the vehicle arrived on site. I highly recommend you consider giving Ken Batchelor Cadillac a chance to earn your business next time you are shopping for a used vehicle (or new). I am confident you won't regret it. My wife and I have purchased 25 vehicles over the past 25 years both new and used. Our experience with Robert and Ken Batchelor Cadillac was the easiest and least stressful of them all.

Simply unparalleled customer service and personal caring. Owner of a second KB cadillac and Im consistently amazed at their tremendous professional and competent service department. KB washed the under carriage of my XT5 after a skunky roadkill event. Who does this!!?? No questions asked. Unbelievable. WOW. Im a customer for life. The ‘KB’ experience is vastly superior to any other Texas Cadillac dealership.

I have always received great customer service from the Ken Batchelor staff, from picking up my vehicles to returning them to my home. They are outstanding!

They are outstanding! They worked with me on a title problem until the issue was resolved. They were fast, courteous, and professional. Hats off to Bryn Lopez who assisted me. Thanks!