I am updating my 1-star review that I posted earlier. Because after the post I immediately received a phone call from GM Bubba. He asked me to explain my unhappiness with Chevrolet Buick GMC of Murfreesboro. Afterwards, he explained the situation and then asked what he could do to resolve the issue. We then came to a positive resolution. Now my review has changed to 5 stars. In conclusion I will be using Chevrolet Buick GMC of Murfreesboro for my vehicle maintenance. Thank you, GM Bubba.

While one member of the dealership’s sales team, Rossana Sirbu, demonstrated outstanding professionalism and customer service, our overall experience was unfortunately overshadowed by the conduct of another employee—the finance manager, Johny. From the moment Johny became involved, we felt more like an inconvenience than valued customers. When we mentioned that one of us was in extreme physical discomfort and that the process was taking significantly longer than expected, Johny responded not with empathy, but by telling us he had skipped a personal errand for his wife to “rescue” us. He framed this as a favor rather than a part of his job. He then added that the dealership closes at 7 p.m. and he wanted to get home—making it clear that our time and concerns were not his priority. When we asked for a detailed, itemized breakdown of taxes and fees, Johny declined to provide exact figures. Instead, he offered only vague estimates, saying “this fee is about…” or “that fee is about…” and told us to subtract those from the total to estimate our sales tax. This lack of transparency felt dismissive and unprofessional, particularly in the context of a major purchase. His behavior toward my son was equally troubling. During a discussion about extended care options, Johny openly questioned and challenged my son’s decisions in a way that came across as condescending and belittling. Later, when we tried to ask a few remaining questions related to our second deal, Johny abruptly ended the conversation, stating “that’s a discussion for the morning” while shutting down his computer—clearly signaling he was no longer willing to engage, despite the fact that we were still in the middle of the buying process. Ultimately, we decided to purchase the second vehicle from another dealership. It was disappointing, as we had been fully prepared to move forward and had built real trust with Rose. But Johny’s lack of professionalism, poor communication, and dismissive attitude caused the dealership to lose the deal. To add to our discomfort, Johny also casually mentioned that the dealership is currently for sale and that new ownership could lead to operational changes—remarks that further eroded our confidence in doing business there. In summary, while Rossana was an absolute pleasure to work with and a clear asset to the team, our overall experience was derailed by the actions of one individual. This experience serves as a strong reminder of how one employee’s behavior can deeply impact customer perception—and ultimately, business outcomes.

Have dealt with this dealership for 7 years. They are great to deal with and the dealership is always spotless clean. A pleasure to come in and interact with the workers. JD is best salesman we have ever had in years of buying autos and trucks.

Bow Tie was awesome. Very straight forward. Was awesome and very personable . Straight shooter and honest . Was great over all.

Will not honor your Platinum Warranty And will lie to your face never trust them

Service department is top notch. Mark and Dave are the best advisors in Murfreesboro. My C8 stays in top condition with their help. I have had my Corvettes serviced at this dealership since 2011. Best technicians in the business. Thanks Chevy of Murfreesboro!!!