Lack of professionalism. Least customer support. No courtesy attitude. I could see few nice people dealing with other customers though. The dealership is currently not in a good condition to do car sales. Since I am a new arrival and had no option, I just proceeded to purchase than walk away. My comments are only based on my experience with sales people. My second key was missing. I went to the service department after a week to get a new second key. Found service section doing a good job.

They really work with you and the needs you are wanting. The color was unique but they found one in several county’s over and it was brought to me two days later. They are great at their jobs!!!

Service advisor was very courteous and helpful. He informed me of a recall and took care of it as well

Great customer service. Made an appointment & I waited for my car. The waiting room is comfortable . I waited about an hour 30. Not bad!

I have always had a great experience getting a car at Honda on Grand. Danny was very responsive and had all my paperwork ready for me when I arrived at the dealer. This is my 4th or 5th car I have gotten from them and it gets easier every time!

Leasing a Honda: A Tale of Three Dealerships (and One Clear Winner) Over the last few years, my wife and I have leased several Honda Civics, and every time we shop around, I’m reminded of how different the experience can be from one dealership to another. While I always try to support my local options—including Schaumburg Honda and McGrath Honda of St. Charles—I often find the pricing and overall effort just don’t compare to what we receive at Honda On Grand in Elmhurst. The consistency simply hasn’t been there for us elsewhere. Honda On Grand has earned our loyalty because they’ve repeatedly put the customer first. Every three years, I go into the process ready to compare offers, and year after year, Honda On Grand is the only place that comes back with something competitive, fair, and straightforward. I also want to give a big shout-out to Luis Delgado, who has helped us with our last three leases. In all my years of leasing, I haven’t met many salespeople who genuinely try to help you get the best possible deal, without pressure or hassle. I prefer communicating by email, and Luis has always been patient, responsive, and incredibly easy to work with. It makes the whole process smoother and much less stressful. If anyone in the area is considering a Honda, I highly recommend giving Honda On Grand—and especially Luis—a try. Our experience with them has been outstanding.