325 Columbus Blvd
New Britain, CT 06051
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I do not recommend. Had a transmission problem with my truck. The truck was there for 5 days and they did essentially nothing. The service coordinator did not keep me informed nor did he return my calls. Finally I had to go get the truck to find someone else to do the work. This dealership showed no respect or care for my time or for the fact that I was without a vehicle. This dealership is either too busy to handle the appointments they book or they just don't care. Go somewhere else.
I loved dealing with Gallagher, from start to finish. They made me feel comfortable and guided me through my purchase smoothly. I love my vehicle and am so happy they helped me get into it.
I bought a certified pre-owned Terrain from there in 2021. It has a 100k power train warranty. I broke down on the road and was going to bring it to them. They told me they couldn't look at it until the 21st. Do you not take into consideration that emergencies happen? I'm not trying to schedule an oil change. I can understand if it takes them a day or 2 to look at it. But 3 weeks is ridiculous. I would steer clear of buy anything from this dealer.
This dealer ship is awesome shout out to Ron Belanger. Amazing to work with.Ron outs no pressure on you and wants to make sure you have the right vehicle for your needs.
Don’t waste your time. Wanted to trade in a brand new Tahoe that I just bought for a Yukon Denali they just got. They told me I can get a rough idea of my truck’s value on their website. Online value of my truck on their site was $64k-$71k, figured I could be fine with the low of $64k. Drove an hour for them to tell me they can only give $60k max for it. Wish I knew that before driving a xxxx hour.
I walked into this dealership with an approval and finance information already taken care of. Ron from sales was pleasant to work with until we ran into an issue. I specifically told him that finance is only to submit my information to Capital One because I already had an approval from them. Instead they went and sent my information to every bank causing 7 hard inquiries on my credit report. I called Ron right away and he pretty much blew it off like it was nothing. I came back signed the papers and got out of there. People work really hard to build their credit and Ron just made it seem like no big deal. He even went as far to tell me that they didn't do that but the 7 inquiries on my credit begs to differ. I would not use this dealership again!
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