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Service was great, Natalie was nice and thorough, kept me informed and was very efficient
There was a precall where everything was reviewed the day before. Upon arrival we had a ONE HOUR wait and had to go to his desk where he still was not ready for us. He had no idea what we were there for and started to say they were going to do items completed about a month before. This is not acceptable service, I’m paying for the professionalism of the dealership.
Helpful and friendly. Great customer service. Knowledgeable about tires and prices. Would recommend to others.
Thank you so much for quickly inspecting and diagnosing my car and most importantly for identifying its issue and damaged one component and not asking me to replace the whole costly assembly. This shows the level of professionalism and integrity in dealing with customers. Thank you so much!
Following a very untruthful and overpriced oil change and filter at Meineke, I was told that there were numerous other problems that needed work IMMEDIATELY. I declined, went to Findlay Toyota in Henderson and met a service rep named Ethan Plott. I had no appointment, told Ethan that this was an emergency based on what the Meineke Shop had told me and he graciously told me to come right in. I did, the car was fully examined and I had the brake fluid replaced. All other work that Meineke told me was "an emergency", was completely unnecessary. I have had my 2 Toyota Camry's serviced numerous times at Findlay and have had nothing but great service on each occasion. In this "escapade" trying to save a few buck as compared to Findlay's service, there is no comparison. FINDLAY and ETHAN PLOTT are what service should be...honest, upright, and professional. The moral of my story is "You Get What You Pay For" and with Ethan an Findlay, I learned that lesson. Thank you, you guys have a customer for life as a result. Richard Arendt, Henderson NV.
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