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I am a long time customer of Acura of Bedford Hills. That alone is an indication of what I think of this dealership. I recently purchased a new car and unfortunately hit a few issues that needed the attention of the Sales Management team. Joe Gensert and Alfred Makaj immediately got involved and addressed every issue to ensure my expectations were met and I once again received the customer service from the dealership and Acura that I have come to expect. Both Joe and Alfred always put the customer first and will ensure your needs are met. If you’re looking for a new Acura I highly recommend you go to Acura of Bedford Hills and ask for Joe Gensert and Alfred Makaj - these guys are the best.
Joe is really awesome to work with! He always answers quickly and provides great feedback
Joe Gensert was a pleasure to deal with. He was knowledgeable and took his time answering all my questions. I felt very comfortable and would definitely do business with him again!
Joe was very professional when I was in for Service. He asked me if I was interested in trading in my 2020 Acura TLX. I said that I wanted to wait. Joe did not push me but said he would be here when I was ready. I respected what he did and will return to the Dealership when I am more ready.
A truly exceptional car buying experience from the moment you walk in the dealership, to leaving in your beautiful new car. Mike, Joe and Deb made the whole process stress free, enjoyable and fun. They were very accommodating and patient, taking the time to answer every question that I had throughly. I would 100% buy my next car from Acura of Bedford Hills again.
We showed up right at 9am and didn’t leave until 2pm—so it was a long day—but the team here made the experience as smooth and pleasant as possible. Alex was incredibly helpful and made sure everything with the car was just right, and Debbie was an absolute delight—so warm and personable. Like with any car purchase, there were a few unexpected hiccups, but everyone was kind, patient, and easy to work with throughout. Grateful for the care and attention we received and very happy with our purchase!
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