I cannot thank service advisor Mike Avanecian enough! If you have any issues with your vehicle do yourself a favor and work with him. His communication skills and professionalism are unmatched. He got straight to the point which I appreciate, kept me updated every step of the way. Was easy to reach for any questions I had and was very transparent with me since day one. My vehicle was ready much earlier than I anticipated. 10/10 service! Much better than anyone else I’ve worked with at Kia DTLA Service.

I have been going to Kia downtown for 10 years this is are 3 vehicle. 2025 sportage. Took it in for service September 15 excellent service and help Michaela explained everything to me . Took her time she was kind an definitely will request her . When I return.

I had a fast and pleasant experience getting my car from Kia downtown thanks to Eli , I recommend people to go through Eli very helpful. I will be bringing my family and friends to Kia downtown to see Eli for a car thanks .

Mike Avanecian at Downtown Kia. His exceptional customer service truly sets the standard for what everyone should aspire to. Mike kept me informed every step of the way during the service of my vehicle, which made the entire experience seamless and stress-free. While I waited, he created a welcoming atmosphere in the upper waiting area that made me feel completely comfortable. Mike is not just a service department adviser; he is the epitome of outstanding customer care, and I am grateful for his dedication and professionalism. If you need to have your KIA vehicle serviced, make sure you ask for Mike! A huge “Thank you” to Mike, for going above and beyond!

Eli was a good salesman he said was gonna get me approved and he did .. thank you so much Kia

Excellent customer service, did my whole deal with Maya and she was great! Would definitely recommend getting your next Kia with her!