Some dealerships do the right thing. Audi Concord — and specifically General Manager Eddie Martz — is one of them. Back in 2019, I bought a pre-owned vehicle from Audi Concord as a gift for my wife, who had just reached an important personal milestone. It was a meaningful purchase. During the prep process, a detailer accidentally cut the front seat. The dealership repaired it at the time, and we drove away happy. Fast forward to 2026. The repair gave way. I’ll be honest — I wasn’t sure what to expect when I called. It had been years. But Eddie listened. He didn’t make excuses or hide behind the clock. He looked into what happened, acknowledged that the original repair hadn’t been done properly, and told us he’d make it right — no charge. That kind of accountability is rare. Eddie treated us like people, not like a liability. If you’re looking for a dealership where the leadership actually stands behind their work — and their word — this is it.

Great service. My service advisor is very professional and courteous. She a great asset to the Audi Family. Many thanks

Great dealership. My experience in the service department with Mike Forney was outstanding. Need service don’t hesitate to contact Mike, he’ll take good care of your service requirements.

Appointments were scheduled per my availability and was done sooner as requested . Reminders were timely.

Patty is knowledgeable and provides an excellent service . She always makes sure that the customer is aware of all aspects of service .

Outstanding customer service, clear explanation of work performed, easy scheduling of service, professional and courteous staff