We bought a 2021 Audi Enron, sight unseen other than the pictures. John Nguyen worked with us to get the car shipped quickly from Utah to Tennessee. When it arrived there were a few items that we had concerns about, in particular two chips in the window. John worked us to cover the cost of fixing the chips. After doing so, we were not happy with the results. A replacement window cost nearly $3000, but John and his manager agreed to cover the cost and also added additional money to compensate for partially worn tires. It is very good business to take care of people, even after they have paid and are not local to work face to face. I would feel confident buying a car from them again.

There is a reason they have inventory, no one wants to sell it! I spent around 30 minutes at the dealership yesterday (on the lot, in the showroom) and NO ONE ever made any attempt at helping me. They don't want your business.

I recently sold Porsche of Lehi a late model Porsche 911. They received the car over a month ago, and purportedly sold it shortly thereafter, but I've still not been paid for the car. They indicate that Porsche Financial Services "lost the check" sent to them from the dealership, but PFS indicates that the dealership sent the money to a wrong address. Some of the sales and service staff is pleasant enough, but their back room and business practices are a disaster in my opinion!

I currently live in Nevada, and purchased a 2015 Audi A3 from this dealership. I decided to take care of my own financing and went to my credit union to get the approval on the car. With a co-signer I was approved for the full amount and given a cashiers check. I drove to the dealership (4 hour drive) and gave the dealership the check, as well as signing my half of the purchase contract. I was told I could not take the car off the lot without my co-signers signiture, which had to be hand signed and mailed. I could not bring her the contract, it has to be strictly mailed to and from the dealership. I was told I could take the car the next weekend, and to my surprise, the contract had not been recieved in the mail yet and I was not aloud to take MY car yet. Now I have to try and get back to the dealership and pick the car up, and hopefully they’ll let me take the car! The car that I am already making payments on, that I am required to have insurance on, but I can’t even take my own car off the lot because of lack of communication. This has been a very frustrating buying experience, and in my opinion unprofessional. The only reason I am giving 2 stars is because my salesman Travis has been helpful.

I confirmed a car was available, agreed to buy the car and agreed to a deposit. Ask for paperwork and was told it would be sent to a notory near my house. The next morning they said it had just sold. Not good !

I enjoyed my sales experience thanks to Craig Madsen. Other employees with whom I interacted were professional and appreciated. The efforts to allow me to experience what the cars were like, especially through several test drives proved to be the motivation needed to buy from Ken Garff.