Had an appt for Wednesday. They took 7 days to diagnose it. Got a call saying warranty won’t cover repair, wanted to charge me 2400+ tax to repair. Contacted local repair guy 400$. They don’t communicate well. They are way over priced. Called multiple times and left msg for a call back never got call back. Won’t go here again

I wish to say I had a good experience with Nate and the folks at Farris Motor Company in Jefferson City, Tn. Courteus, Proffesional and Prompt are words I use to describe the team there. They made the process simple and walked me through the paperwork answering all my questions to my satisfaction. I've enjoyed my interaction with these folks, and the owner Mr.Farris introduced himself, and personally thanked me for buying from him. He even offered a Pepsi and a handshake 😁👍.

I saw a Ford Taurus on your site and reached out to the dealership for information. They explained that the car was new to them and going through their clean up process. I explained I was driving from NC and the saleman assured me he would call as soon as the vehicle was ready. That was over a week ago and still no call. Turns out they had put too low a price on the original ad. As I look again the car is relisted but at approximately $5000 dollars more than the original price! No one had the decency to call and admit the error.

If you want to buy a car from people you can trust and who listens to what you need, then you need to deal with Farris Motor Company. From the time you walk in the door, you are treated with kindness and respect by all the employees, They sure took the stress out of buying a vehicle. I cannot express how much gratitude I have for these people.

Twice they ran my credit with out my permission. They “performed” an alignment on my truck. Told me: this is the best we can do. Our machine is old and may not be calibrated correctly. If we attempt to correct your trucks alignment based on the computer readings. That will cost you more. That will cost you more. Alignment is ala cart? Not based on stated price. Two many big heads and small minds. The last person stated he was the GM. And if I want my truck aligned I needed to pay more. Pay and get out or get in hand cuffs hand cuffed. I paid. Truck pulling to the right. It did not pull at all before. A couple hrs later, I took my truck to an alignment shop. They adjusted right Caster. Truck drives straight now. There was no pull to the right before leaving Farris. I took my truck in for PMS based on new tires that were put on. I ask the alignment shop what the industry standard is for alignment. Adjusting casters is always part of the alignment if needed. These are they facts.

Manager Jamie p was awesome! I love my new car they treated me exceptionally well and I would only trade with Ferris Motors