18100 Gulf Freeway, Building B
Friendswood, TX 77546
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Great atmosphere, exceptional customer service. Especially Jason my sales representative. Overall made me feel like home. I will definitely be coming back.
Albert helped me set up a service loaner for the warranty work my CT5 needed. He was very helpful on helping me understanding the process needed. I was always text on updates and progress with my car. Thank you
Well, I don't want to give you a bad review, but you guys were supposed to undo the passive alarm, well when we got home it's still doing it, when I walk away from my vehicle within about 15 seconds the horn beeps and it automatically locks, so I don't know what happened but you didn't fix this issue, just thought you should know.
Absolutely thrilled with my experience at Big Star Cadillac, and I can't thank Lisa Velasco enough! From the start, Lisa was incredibly helpful and attentive to my needs. She is always a pleasure to work with. We will be back in the future.
Service advisor Albert was awesome. Could have been better and faster Service from technicians. Decent overall
I purchase a 2020 CT5 Cadillac around the first of May 2024. During this time I have had the check engine light come on 4 times. Each time the issue was resolved to my satisfaction.During one of the times the mechanic noticed the rear seal was leaking oil. Isiah Rodarte informed me and scheduled a time for me to bring it back. Since it would be in the shop for a few days he also arranged for a loaner car. I can’t recommend Isiah and Big Star Cadillac strongly enough to anyone looking for service.
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