Let me start by saying Kareen and the sales staff seem terrific and exceptional. With that being said that was the last and final experience my wife and I plan on ever having with Lou Bachrodt Chevrolet of Pompano. To summarize, my wife and I were both in the market for new vehicles, she was looking for a BMW X5 and I was looking for a new LT Trail boss with the updated interior. After searching and leaving Braman BMW of Jupiter and looking at a beautiful X5 for her we decided to check out the White BMW X5 Lou Bachrodt Chevrolet had to offer since I was also in the market for a new Chevrolet. Unfortunately we barely even made it past the front door. Even though it was posted as available, on the lot, and priced well before I even got to mention I was looking at trading my new F150 we were told the X5 was available but the "GM" had it. At first I thought GM as in general motors so I was a bit confused, but that confusion was short lived when we were told it was actually the General Manager who took it home and decided to drive it for the weekend. When we asked to see the vehicle and for him to bring it in we were told we would have to wait until he is finished with the vehicle and he will bring it in Monday. Kareen was very sweet and took my number even though I told her we were no longer interested. Frustrated because my wife who is a Dermatology PA and I working in Offshore petroleum, with two children in the mix, have almost no time to really do much let alone drive an hour to see a vehicle posted and ready to be sold just to be told the General Manager took it home for his own pleasure. Even with that we decided to drive home and give the dealership one more chance to make it right. We asked Kareen if she could text her GM and ask him to bring the vehicle in the next day instead of Monday. She was extremely kind and considerate and said she would ask. She was told no so apparently the GM joy rides are more important than the customers that keep the doors open. It really shows where this dealership's priorities lie and how little they will go for potential customers. If they aren't even willing to bring a vehicle in they have listed for sale and available I can only imagine how little they would be willing to work for any of their customers on a deal that works for them. Extremely unprofessional and will be taking our business elsewhere.