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Had a rough experience to begin with however speaking with Ms. Waterhouse. She eased my mind about the situation. However it was just a big misunderstanding. She is definitely deserving of the position she is in. She has great customer service, understands both sides. COMPLETELY BEYOND SATISFIED!

I was told by Mr. Ramos that a new windshield gasket would be mailed to me and arrangements would be made to have it installed at a dealership closer to me. Two weeks later an no gasket has been delivered to me despite calls to Mr. Ramos. I did receive a bill from Maryland Transportation Authority for a non payment of a toll he failed to pay when delivering the truck to me. Thanks for the lie and the slap in the face.

What amazing customer service today! I took my car into service without an appt due to a tire pressure emergency. Kristen was amazing, fast and efficient, and just sweet. Keep her :)

Good folks Here!!!! Thank you management team!!!! My sister bought a Toyota tundra and was well served!

If you’re a fan of huge market adjustments this stealership is for you. And if you question them on their big market adjustments they will use your email address to and sign you up for a Kelly Blue Book inquiry request and you’ll receive 100s of emails from dealerships across the country.

The service department should be called lack of service department. The service associate I had the displeasure of working with was completed inept at his job . I took my car there because the maintenance light was on and the steering wheel was making a grinding noise when I made turns . He spoke to me as if I didn't have a brain in my head and proceeded to talk down about the Koons Toyota dealership I purchased it from nor did he understand how the platinum warranty worked . I had a 11 am appointment on Monday 9/26/2022 I arrived on time for my appointment the associate was not ready for me and when I tried to explain the issue with my vehicle he talked at me not to me . My rental car wasn't there so there was more waiting .I had to wait for the other associate to drive and get my rental car . When my car was ready 2 days ltr I was told to come around 3pm to pick it up I was there shortly after 3pm he hadn't started on my paperwork so I had to stand at his desk helping him spell common everyday words while he kept telling me not to get old . Than after 15 mins standing at his desk he finally said you can wait in the waiting room . I went to wait outside on the bench . After another 15 minutes or so I walked in because I got a txt saying my car was ready. I signed for it and a female associate walked me to my car . The maintenance light wasn't turned off like promised when I drove it back in . To tell Joe the associate I been dealing with the maintenance light was still on he didn't get up from his desk but proceeded to give me the deer in the headlight look. The female associate that seemed to be doing everything reset it for him .I don't know if Joe realizes he's not glued to his chair or not but he didn't seem interested in walking me to my car or getting up and resetting the maintenance light . All in all he was a complete displeasure to work with and I'd sooner drive my car back to westminster where I purchased it from . I won't be using jones Toyota service department again. I also would not recommend it to friends or family !

Jones Toyota

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