Tell us about your experience with Russ Darrow Kia of Wauwatosa.
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
sales Dept.
service Dept.
finance Dept.
management Dept.
administration Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
Alyssa was very personable and knowledgeable. She did not pressure us but was there to help us with any questions. Dogan also was friendly and funny! He clearly presented us with all our options without making us feel uncomfortable. We will definitely visit Russ Darrow again if we are looking to get a new car.
Ernesto was genuine, never pushy and made the whole process smooth and stress-free. He communicated clearly, went above and beyond to get me exactly what I wanted and always put my needs first. He truly cares about his customers and makes sure they walk away happy, not pressured.
Excellent Athanasius Very professional. You should have more like him. Keep taking good care of customers
Connor really is the best of the best, I would schedule service time and time again, he’s so kind, courteous and understanding, go Connor!
The dealership had lots of cars, good salesman and very respectful of their customers. Dustin was very nice and was a very good salesman and we like him a lot.
Alyssa was great, she responded promptly. We had met with Alyssa the prior day to get info. She was honest and did not pressure us. The only negative is that we purchased an electric vehicle and it was only charged to 30%. We were surprised they didn't keep the electric vehicles fully charged on the lot. We live far from the dealer, so we had to wait for it to charge before going home.
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.